verification code

Question

my old phone number is still linked to my account for a verification code. i have updated my new number but when i try to sign on i can't get access cause it wants to send the code to my old number.

Answer 1

Hello.

did you just update your alias but not your security info?

if you have a trusted device you can access, go to https://account.live.com > security-> manage how I sign in. You need to add it here.

if you cannot sign in because you are stuck for not getting the code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

Answer 2

If the old phone is still listed but there is at least one other working security method on the account, add and confirm the new number first, then remove the old one.

1. If there is still access to some security info (for example a backup email or another phone):
   1. Sign in to the Advanced security options page of the Microsoft account.
   2. Select Add a new way to sign in or verify and choose to add the new mobile number.
   3. When the code is sent to the new number, enter it to confirm.
   4. In the list of security info, expand the old phone number and select Remove, then confirm.
   5. Do not remove all security info at once, or the account can be restricted for 30 days.
2. If all verification options point to info that is no longer accessible (only the old phone, and no usable backup email or other method):
   1. Start signing in to the Microsoft account.
   2. At the Verify your identity prompt, choose I don't have any of these.
   3. Follow the steps to replace the security info.
   4. After submitting the replacement, there is a 30‑day wait before signing in with the new info. During those 30 days, if the old security info becomes available again, it can still be used to sign in, but that cancels the update.

If the password is also forgotten and none of the security info can be used, complete the account recovery form as described in the referenced article.

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References:

• Troubleshoot Microsoft verification code issues