Is SMS capabilities available through teams premium in Australia yet?

Question

Hi there,

Just wondering whether SMS texts are available through teams premium in Australia yet? Whilst online I have seen it is only available in the US, Canada and the Netherlands, when I tick the SMS box in the online booking system (as part of the service), it says that SMS texts are only available in the US, Canada, the Netherlands and Australia (see screenshots below). I have also found other pages on teams that say it is just available for the US, or US and Canada. These are clearly contradicting and I am wondering which is true and if it is not available in Australia yet, is there a rough timeline of when we can expect this?

Any guidance is appreciated!

Answer 1

Hello @Annabelle Sherlock,

Welcome to the Microsoft Q&A Forum.

Thank you for sharing the details of your concern. Based on the information you provided, it appears that you are experiencing an issue related to using an SMS text phone number in Microsoft Teams. Although Microsoft documentation indicates that SMS capabilities are currently supported only in the United States and Canada, Teams still allows entry of an Australian phone number during setup, which understandably creates confusion.

For reference, the Microsoft documentation states the following features are limited to US/Canada:

• Send external guests SMS text notifications about their Virtual Appointment - Microsoft Support 
• Send and receive SMS in Microsoft Teams - Microsoft Support

Since there is no official documentation this situation, I would highly recommend you to get the confirmation from Team Phone Microsoft Support team will ensure the most accurate and authoritative guidance for your specific scenario.

To reach the appropriate team, please open a support request using the link below: Contact the Telephone Number Services team | Microsoft Learn 

Thank you for your understanding.