How to fix finger print issue on windows 11 ?

Question

I can not set up finger print sign in option on my PC ?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Do you see your fingerprint driver in the Device Manager?

1. Go to Device Manager.
2. Expand the arrow next to Biometrics.
3. Right-click your FingerPrint driver, select Uninstall device, select the check box for 'Attempt to delete the driver software for this device', and click Uninstall.
4. Once uninstalled, restart your computer and set up FingerPrint again.

If you are still having issues,

Type msinfo in the search bar on the taskbar and click enter.

Post a screenshot of the resulting dialog box.

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Answer 2

Hi kobitar onuvuti ,

Welcome to Microsoft Q&A!

I'm sorry to hear that you cannot set up Windows Hello options, particularly Fingerprint. Before getting further, I'd like to ask what is the error message you got when trying to set up the features? In the meantime, here's something you can try:

1 - Restart the Windows Biometric Service

• Press Win + X > click Terminal (Admin) to open Windows PowerShell
• Type / Paste the following commands then press Enter one by one:
  • net stop wbiosrvc
  • net start wbiosrvc
• Press Win + R > type services.msc > press Enter:
  • Find the Biometric Services
  • Make sure Startup Type is Automatic
  • Right-click > Start if Stopped / Restart if Running.
• Restart the PC > open Windows Hello and check again.

2 - Check if the fingerprint device is detected

• Press Win + X > choose Device Manager
• Click View (top menu) > Show > Hidden devices
• Expand Biometric devices (or Human Interface Devices)
• Confirm a fingerprint device is listed:
  • If nothing appears, the driver is missing or disabled
  • If listed with a warning icon, it’s a driver issue
• Let me know what you see in Device Manager.

3 - Check account settings:

• Open Settings > Accounts > remove all accounts under:
  • Emails & accounts
  • Access work or school.
• Check in Passkeys to make sure no accounts linger around
• Also sign out of applications (e.g. Office, Microsoft Store...)

4 - Clear the biometrics data and cache

• Precautions!!!
  • Backup data / create restore points to prevent accidental loss.
  • Have your password ready to sign in your account.
  • Ensure you have administrative privileges.
• Open File Explorer > click View (top menu) > Show > check Hidden items
• Go to: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\
• Open and delete everything in the NGC folder (Admin rights needed)
  • If you cannot get though, open PowerShell (instructed in #1) > Run:
  • cd /d C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
  • dir
  • ren Ngc Ngc.old
• After deletion, restart your computer > sign in and try setting up PIN.

There have been reports on similar Hello failures in later cumulative updates for Windows 11. If none of the above works, consider reporting this via Feedback Hub (by pressing Win + F) so Microsoft team can look into it and release fixes if needed!

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