MFA Lockout - Sole Global Admin - Developer Tenant lokraj9.onmicrosoft.com

Question

i am the sole Global Administrator for my Microsoft 365 Developer tenant. I am locked out of my account <RemovedPII>@lokraj9.onmicrosoft.com because my Authenticator app is not set up on my new device and I have no other backup methods. I need assistance from the Data Protection Team to reset my MFA. I can verify tenant ownership via billing or DNS records if needed

Answer 1

Hi Lokraj,

In this case you need to call up the support desk and provide the identity proof as the Data Identification team will cross check the details you provide with the account - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps.

JS

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