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Locked out of Microsoft 365 Admin portal

Gilbert Ngetich 20 Reputation points
2026-02-27T06:07:39.9133333+00:00

Hello there.

We accidentally enabled MFA for Phishing resistance for Admin accounts and currently locked out.

******@companydomain.com You can't get there from here Additional sign-in methods are required to access this resource. Contact your administrator to enable these methods. Sign out and sign in with a different account More details

Kindly assist.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Answer accepted by question author
  1. Rukmini 30,890 Reputation points Microsoft External Staff Moderator
    2026-02-27T07:01:56.5566667+00:00

    Hello Gilbert Ngetich

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

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