No audio after feb 27 2026 update

Question

No audio after feb 27 2026 update

Alok Dutt 0

Update was stuck "Updates are underway " for 40 mins , i rebooted device.

It is showing Feb 10 as last update and all upto date . I but lost speaker audio tried update audio drivers , restarts nothing helps

win 11 pro 25H2

4 answers

Your answer

Answer 1

DeeBee__ 0

Same problem here with a JBL Quantum810 Youtube and spotify acting strange and playing with x200 speed. After removing drivers and device from device manager reboot and reinstalling drivers problem resolved so far.

From business perspective seen multiple problems with Jabra Evolve2 65 headsets completely disappearing from device manager.

DeeBee__ 0 Reputation points

2026-03-03T14:55:17.4666667+00:00

Just removed the update and all working again. I will keep monitoring this but the problem seems to be 99% related to the update KB5077181

Answer 2

Alok Dutt 0

Some points to clear there was no update released on feb 27 the latest update was feb 10 which is already installed, what happened on feb 27 is AMD software got updated and prompted to restart.

When i restarted suddenly some windows updates were being installed which got stuck , i had to do hard reboot.

after hard reboot.

sfcscan fixed some issues
checked there were no pending windows updates
I paused windows updates for 5 weeks
did a factory reset in AMD install manager software to force reinstall new chipset drivers .
Rebooted and then sound issue was resolved.
I checked device manager and AMD Audio Co processor was showing exclamation mark.
Uninstalled ADM Audio Co processor and restarted.
Now audio issue is resolved and AMD audio co processor also did not showed exclamation mark although i saw it was using old driver from 2024-12-12
Also unchecked auto update for AMD Install Manager

I think 25H2 updates are messing with drivers trying to install old version drivers.

it is a mess with these 25H2 updates

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Ivan B 100.6K Reputation points Independent Advisor

2026-03-01T16:26:01.7366667+00:00

Hi,

I understand the situation. With the last update in February, some users have had audio problems. I don't know if that was the case due to the updated driver; the problem might have been with the recent AMD driver, as you described. I'm glad you've resolved it.

You can set the drivers to be installed manually only if you wish.

Thanks.
Alok Dutt 0 Reputation points

2026-03-02T21:15:57.5+00:00

What is surprising is after feb 10 there was no other update till feb 27 still computer went to "Updates are underway" during restart, and eventually got stuck and caused another issue , the restart was only required for AMD software not for windows update

Was windows trying to update the Drivers the same time AMD software was updating them ?

The update history does not show anything , i have heard that if you press power button for force restart during update the updates roll back automatically. Not sure if this was the case.

I will check with HP support about AMD co prossor driver somehow windows likes 2024 version of the driver not the latest one.

I had lots of problems with this computer last time mainboard needed to be replaced because it went to sleep and could not come back . Again it was 25H2

Looks like this whole 25H2 is a beta release should not have been gone GA and each month update risks breaking the computer.
Ivan B 100.6K Reputation points Independent Advisor

2026-03-03T01:43:33.53+00:00

Hi,

I'm sorry about the situation. What I recommend is that the problem might be that Windows Update is updating the drivers and causing the issue. You can do the following: use the command:

reg add "HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" /v ExcludeWUDriversInQualityUpdate /t REG_DWORD /d 1 /f

Then install the drivers recommended by HP, specifically the video drivers if it's internally installed on the HP system, and the d-GPU drivers if it's external, from the equivalent driver websites (Nvidia, Intel, or AMD).

Use AMD Cleanup Utility to clean all drivers and reinstall them.

I can instruct you further.

Thanks
Ivan B 100.6K Reputation points Independent Advisor

2026-03-04T06:35:18.87+00:00

Hi,

Were you able to see the situation and describe the driver issue?

Thanks

Answer 3

Ivan B 100.6K Independent Advisor

Hi,

First, check if there are any pending updates in Windows Update. If it's optional, check if there are any drivers available.

Access msinfor32.exe in the search bar, take a screenshot and post it here?

What sound driver do you have? Check in Device Manager under the Sound, video and game controllers tab > take a screenshot and post it here.

Go to settings > system > troubleshoot > Other troubleshoot > audio

Thanks

Ivan B 100.6K Reputation points Independent Advisor

2026-03-01T04:22:00.6533333+00:00

Hii ,

Some users have reported sound problems with the recent February 25H2 update.

Go to Start menu > Settings > Windows Update > Update History and check KB5077241.

Thanks

Answer 4

Follow these steps in order, based on the update interruption and loss of audio in Windows 11 Pro 25H2:

Restart to complete any pending updates

Select Start > Power.
If options like Update and restart or Update and shut down appear, choose Update and restart to finish applying the stuck update.
After restart, test audio again.

Verify correct output device is selected

Go to Start > Settings > System > Sound.
Under Output, select the speakers or device that should play sound. This also sets it as the default.
If an external monitor (without speakers) is selected, switch back to the internal speakers.

Check for and install all Windows Updates

Go to Start > Settings > Windows Update > Check for updates.
If updates are available, select Install now.
Restart the PC when prompted and test audio again.

Restart Windows audio services

In the search box on the taskbar, type services, then open it.
Find and restart these services (right‑click > Restart > Yes):
- Windows Audio
- Windows Audio Endpoint Builder
- Remote Procedure Call (RPC)
Test audio again.

Reinstall or switch the audio driver

a) Uninstall and let Windows reinstall automatically:

In the search box, type device manager and open it.
Expand Sound, video and game controllers.
Right‑click the audio device (e.g., Realtek, speakers, etc.) > Uninstall device.
Check Attempt to remove the driver for this device if available, then select Uninstall.
Restart the PC so Windows reinstalls the driver automatically.

b) If still no sound, try the generic Windows audio driver:

Open Device Manager again.
Expand Sound, video and game controllers.
Right‑click the audio device > Update driver.
Select Browse my computer for drivers > Let me pick from a list of available drivers on my computer.
Choose High Definition Audio Device (the generic driver) and select Next to install.
Test audio.

Roll back the audio driver if issue started after the update

In Device Manager, expand Sound, video and game controllers.
Right‑click the audio device > Properties.
On the Driver tab, select Roll Back Driver (if available), follow the prompts, and select Yes.
Test audio after rollback.

If still broken, use System Restore

If audio worked before the Feb 27 update and none of the above helps, restore from a system restore point created before the update, as described under "Restore from a system restore point" in Recovery options in Windows.

If audio returns when using the generic High Definition Audio Device driver but fails with the OEM driver (e.g., Realtek), keep the generic driver and block or avoid reinstalling the problematic OEM version until the device manufacturer releases an updated, compatible driver.

References:

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No audio after feb 27 2026 update

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