Cancel my subscription

Question

Cancel my subscription

Bhawna Yadav 0

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: <PII REMOVED> Correlation ID: <PII REMOVED> Timestamp: 2025-12-10 09:56:05Z

I have subscribe to Azure free trial but have used previous email id and tenant is blocked. I want to cancel the subscription how can I do that

Shubham Sharma 11,185 Reputation points Microsoft External Staff Moderator

2026-02-27T10:37:25.3533333+00:00

Hello Bhawna Yadav

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-