usb 3.0 not working

Question

E5440 Dell usb 3.0 not work update driver after not work power option setting

Answer 1

The best option is to go to the support page for your Dell E5440 laptop on the Dell website, then from there, download and manually install (not update) the version of Chipset drivers they provide for your laptop model.

If you have any difficulty locating that support page, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

Answer 2

Try the following steps in order, testing USB 3.0 after each step:

1. Run Windows Update
   • On Windows 8/10/11, run Windows Update repeatedly until no further updates (especially cumulative/rollup updates) are offered. Several USB issues are fixed only by specific cumulative updates and hotfixes.
   • After a major feature update, run Windows Update again so any missing USB drivers are reinstalled.
2. Check for Dell firmware/driver updates
   • From Dell’s support site for the E5440, install in this order:
     • Latest BIOS
     • Latest chipset drivers
     • Latest USB 3.0/xHCI controller drivers (if provided)
   • A number of USB 3.0 problems are caused by outdated hub/controller firmware or BIOS routing USB 3.0 devices through USB 2.0 paths.
3. Try different ports, hubs, and cables
   • Plug the USB 3.0 device directly into a USB 3.0 port on the laptop (avoid external hubs while testing).
   • Use a known-good USB 3.0 cable; a USB 2.0 cable or bad 3.0 cable can force the device to run at USB 2.0 speeds or fail.
4. Adjust power management
   • In Device Manager, under Universal Serial Bus controllers, open each USB Root Hub / USB 3.0 eXtensible Host Controller → Power Management tab and clear Allow the computer to turn off this device to save power.
   • In Power Options → active plan → Change advanced power settings:
     • Under USB settings, set USB selective suspend setting to Disabled.
   • This avoids issues where USB 3.0 hubs/devices stop working due to suspend/reenumeration problems.
5. Roll back or reinstall the USB 3.0 driver
   • In Device Manager → Universal Serial Bus controllers:
     • If the problem started after a driver update, use Properties → Driver → Roll Back Driver on the USB 3.0 controller.
     • If rollback is not available, uninstall the USB 3.0 controller (check Delete the driver software for this device if present), then reboot and let Windows reinstall the driver, or reinstall the Dell-provided driver.
6. Test with another USB 3.0 device
   • If multiple USB 3.0 devices fail on the laptop but work elsewhere, the issue is likely with the laptop’s controller/driver/firmware.
   • If only one device fails and others work, that device may be non‑compliant or faulty; connect it to a USB 2.0 port or contact the device manufacturer.

If USB devices stopped working immediately after a specific Windows update, check that the follow‑up fix for that update is installed, or temporarily roll back that update from Update history → Uninstall updates, then reapply updates once the fix is confirmed available.

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References:

• USB devices stop working in Windows 8 or Windows Server 2012
• Devices not working after a major Windows update
• USB in Windows - FAQ
• Some non-compliant USB 3.0 devices may not function when connected to USB 3.0 ports in Windows 8
• USB devices may stop working after installing the February 13, 2018 update (KB4074588)