login issues

Question

hello - i have a personal microsoft account and for some reason i cant login. i have another active account thats free through peace corps. i am trying to deactivate my personal one and i will be charged soon. I need help and ive tried to do all the security options to login but it says im blocked because they detected something wrong. Please help before i get charged

Answer 1

Hey there! Nice to meet you!

If you have access to your account's verification methods (recovery email or phone number), you can unblock your account by resetting the password on account.microsoft.com > click Forgot Password > provide the verification codes > then reset the password.

If you do not have access to the verification methods for a password reset, the only way to recover/unblock the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that unless the account owner is able to access the account, subscription cancellation is not possible, and Microsoft personnel cannot retrieve this information.

Once you have regained access to your account, you may cancel your subscription on account.microsoft.com > go to Subscriptions > Locate the subscription > then select "Cancel Subscription"

If you are no longer able to recover your account, you will need to reach out directly to your bank and request to freeze all charges from Microsoft, cancelling the subscription on its renewal in the process.

You may also need to request a new payment method.

Thank you for your understanding.

Best regards,

Darhyl