I can't see my contacts when I try to address an email

Question

My contacts are in a different Contacts folder, not the Contacts (This Computer Only) folder, and I don't seem to be able to copy them or move them.

Answer 1

Outlook is using the wrong Contacts folder as the address book. The contacts must be moved into the Contacts folder that Outlook and other email apps recognize.

Use Outlook on the desktop and do the following:

1. In Outlook, switch to the People (Contacts) view.
2. In the folder list, locate the folder that actually contains the contacts (this folder shows a standard folder icon).
3. Also locate the new Contacts folder that Outlook is using (this folder shows a contact card icon and is typically the one associated with "This Computer Only").
4. In the folder that contains the contacts, select all contacts (for example, press Ctrl+A).
5. Drag the selected contacts and drop them into the new Contacts folder (the one with the contact card icon).

After the contacts are in the Outlook-recognized Contacts folder, they will appear when addressing emails.

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References:

• Contacts folder empty and contacts are in a different folder in Outlook for Microsoft 365