Charging twice for my annual update

Question

I paid my renew subscription earlier this month using the registered email address. You've now started messaging me to renew the subscription via a different email address and, you've now frozen Excel etc. Please check your records and stop demanding a second renewal and unblock Excel etc., Thank you

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.