Single Global Admin Lockout – DNS access available – Entra ID Free Tenant

Question

Single Global Admin Lockout – DNS access available – Entra ID Free Tenant

Josef Ther 0

I am the only Global Administrator of the tenant for domain

Shubham Sharma 10,645 Reputation points Microsoft External Staff Moderator

2026-02-27T14:09:21.7666667+00:00

Josef Ther

Thank you for reaching out to Microsoft Q&A.

To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only:

Please send me the detail via private message. So, we can assist you further

1 answer

Your answer

Shubham Sharma 10,645 Reputation points Microsoft External Staff Moderator

2026-02-27T14:09:21.7666667+00:00

Josef Ther

Thank you for reaching out to Microsoft Q&A.

To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only:

Please send me the detail via private message. So, we can assist you further

Answer 1

Josef Ther 0

I am locked out of a different existing Entra ID tenant for domain <PII REMOVED>. The only Global Administrator account (<PII REMOVED>) is locked. There is no secondary admin. This is an Entra ID free tenant. I have DNS access and can verify domain ownership. Requesting escalation to Microsoft 365 / Azure Data Protection team for tenant admin recovery.

Shubham Sharma 10,645 Reputation points Microsoft External Staff Moderator

2026-02-27T14:14:07.7266667+00:00

Hello Josef Ther

Please share the requested details into private message only:-

Share via

Single Global Admin Lockout – DNS access available – Entra ID Free Tenant

1 answer

Your answer