Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transactio

Question

I registered for a parner account but it is a personal account so I cannot use azure or partner stuff. So I created a new work account but now I am receiving error Microsoft runs on trust****. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: 6eb884fb-312b-46c9-b0e2-26879a487d11.

I have tried to open a support case but it requires a workspace which does not show for either account.

I need to know how to delete or merge my business into the Work Account. I don't need it for my personal partner account - I created it in error.

Some of the help articles give me directions but they don't help as I don't have the things they are saying for example tenants.

Help is just circling me around and around.

Answer 1

The error message indicates that the new work/partner request has been blocked by Microsoft’s automated trust and compliance checks. Deletion or “merging” of Partner Center accounts cannot be done self‑service in this situation and must go through Microsoft support.

Based on the available guidance, the practical options are:

1. For the blocked/locked account (trust error)
   • Use the support entry point that is specifically for account access problems and Partner Center:
     • Start from the guidance under Get help with account access problems and Get help and contact support to reach the correct support channel for the sales channel and region, then open a support request referencing the error text and the reference number shown in the message.
     • When contacting support, provide:
       • The reference number and transaction ID from the trust error.
       • The email/ID of the work account that is blocked.
       • Clarify that the account is for Partner Center and is being blocked during evaluation.
2. To delete the Partner Center account that was created in error
   • If self‑service deletion is not possible from Partner Center (for example, because of the trust block or missing tenant/workspace), a support request is required:
     • Use the documented process Submit a support request to request deletion of a Partner Center account.
     • Choose whether the request is for a global account or a location account and submit the corresponding deletion request.
     • The support workflow is:
       1. Support reviews the potential consequences of deleting the account.
       2. A brief overview of those consequences is sent.
       3. Written confirmation is required that the consequences are understood and that deletion should proceed.
3. If there is no global admin or no access to the tenant
   • If the issue is that the tenant/Partner Center environment has no usable global admin or the only admin is locked out, use the Solve account access problems matrix:
     • If the only global admin is locked out, contact the Azure Data Protection team at the documented phone number so they can help restore access.
     • If the company has no global admin, contact the Microsoft 365 Data Protection team via the regional support number listed under Get support – Microsoft 365 admin and request help with access or role assignment.
4. No supported way to “merge” personal and work Partner Center accounts
   • The documentation only supports:
     • Correcting sign‑in/account mix‑ups (for example, where personal and work accounts share the same address) by renaming the personal Microsoft account.
     • Deleting a Partner Center account via support.
   • There is no supported process to merge a personal Partner Center account into a work/organization Partner Center account. The supported path is to:
     • Use support to delete the Partner Center account that was created in error, and
     • Use the correct work account/tenant for future Partner Center and Azure use.

In summary, resolving this requires opening the correct type of support request: one to address the trust‑based block on the new work account (using the reference number), and one to request deletion of the Partner Center account created in error, following the documented “Submit a support request” flow for Partner Center account deletion.

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References:

• Which support portal should I use?
• Delete your partner global or local account
• Troubleshoot sign-in issues and account access problems
• How to Troubleshoot Common Issues