Transferring Authenticator app from IOS to Android Problems

Question

Hi, I’ve been having problems transferring my authenticator app from my old phone to my new one. I moved from an iPhone to an Android, and when I downloaded the authenticator app on my new device, none of the accounts seemed to transfer across.

I still have access to my old phone and account, but whenever I need to sign into something, I have to use the old phone to get the codes. I can’t seem to find a way to transfer all the accounts at once. Even though I am using the same email and account, I have only managed to manually set up one or two of the old accounts.

Furthermore, when I try to set up accounts for the likes of Facebook or Instagram, it tells me that I can’t because an account is already set up. I am concerned that the old phone could stop working at any time and I will lose access to my codes and accounts entirely.

Answer 1

Hi Eoin,

I would have suggested MS Authenticator backup and restore but you can only backup and restore on the same device type: accounts backed up using an iOS device cannot be restored on an Android device.

Can you register your Android device for MFA On all the accounts ? If that is easy to move across from IOS to Android if that helps. As IOS and Android are both diff OS they dont support MS Auth migration.

Hope this helps.

JS

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