Adult account stuck in parental consent loop – need child flag reset (ticket 7098627011)

Question

Hello Microsoft Family Safety team,

My adult Microsoft account ******@hotmail.com (I'm over 40 years old, birth date correct) is stuck in an endless "Parent or guardian consent is required" loop when signing in.

I'm not a child, but the account is wrongly flagged as child.

I tried adding it to a family group as Organiser from my linked adult account, canceled the pending invite – still blocked.

No options to edit birth date or remove consent in family.microsoft.com or mykids.aspx.

Support chat escalated ticket 7098627011 to your team.

Please review and perform manual backend reset of the child flag, consent, and family association.

I can provide any verification details needed.

Thank you!

Answer 1

The account is being treated as a child because the birthdate or consent status on that Microsoft account indicates an under‑statutory age, even if the real age is over 40.

To correct this when Microsoft thinks an adult is a child, follow the same flow used for child accounts whose age is wrong:

1. Use the interactive correction tool
   • Go to the guidance under “I’m an adult, but Microsoft thinks I’m a child” in the birth date article.
   • Follow the steps in How to change a birth date on a Microsoft account to adjust the account information as if it were a child account with an incorrect date of birth.
   • This process is specifically referenced for adults incorrectly flagged as children.
2. If the account is prompting for parental consent
   • Sign in at the consent request page: Sign in.
   • Choose I’m a parent or guardian.
   • Sign in with an adult Microsoft account (must be at least 18 years old, or 19 in Canada).
   • Complete the consent flow, then go to Family Safety when prompted.
3. Check and edit the child information (if the account appears as a child)
   • Using the adult account that gave consent, sign in to the child management page: Manage child accounts.
   • If the affected account appears there, select Edit this child’s personal info and follow the instructions to correct the birth date.
   • If the child is not listed, consent was granted by a different adult account; that adult must sign in and manage or remove consent.
4. If Family Safety restrictions are still applied to an adult
   • Confirm whether the account is in any family group by signing in at https://account.microsoft.com/family.
   • If not in a family group but restrictions persist on a Windows device, run the Family Safety reset task on each affected device:
     1. Press Windows + R, type cmd, select OK.
     2. Run:

                schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
        

     3. Restart the device.
5. If the original consenting adult account is inaccessible
   • Only the adult who originally granted consent can remove or change it. If that adult account cannot be accessed, it must be recovered using the official account recovery process referenced in the parental consent documentation.

If these steps do not resolve the issue or the account does not appear under any adult’s consent list, the escalation already opened with support must be completed by Microsoft’s internal teams; manual backend changes cannot be performed from the user side.

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References:

• Troubleshooting Microsoft Family Safety
• How to change a birth date on a Microsoft account
• Managing parental consent
• Family Safety settings enforced on adults
• Leave family group or remove members