How to get my Hotmail Account Back!

Question

In January I went to sign in to my Hotmail Account and saw this We have detected unusual activity on your Microsoft account ********Hotmail.com, or believe your credentials are at risk. So I went looking for answers I have tried the recovery form 18 times now with no success, and the Reinstatement form. I got an email claiming it was reinstated, but when I tried to use it I got the same message We have detected unusual activity on your Microsoft account ******@Hotmail.com, or believe your credentials are at risk. I have chatted with I don't know how many agents to try and help I'm being told it has been escalated but never received a conformation letting me know it is. I been trying for 5 weeks now. I really need this account back because I what to change my contacts to a different email and I can't because they want to sent a code to the Hotmail Account and I explained I don't have access to. Any answers or help would be greatly appreciated. I am the rightful owner of this account! So tired of being lied to and given the run around!

Answer 1

When you see the message “We have detected unusual activity on your Microsoft account…”, it means the account was automatically locked by Microsoft’s security system. This usually happens if there were unusual sign-in attempts, password leaks, or activity from a new location or device.

For personal Hotmail accounts (under Microsoft accounts), the only way to recover access is through the official account recovery form. Support agents can’t manually unlock the account, even if it’s escalated, because the system is automated for security reasons.

A few things that can help:

• Fill out the recovery form at https://account.live.com/acsr from a device and location you previously used.

• Be as detailed and accurate as possible — include old passwords, subject lines of emails you’ve sent, folders you created, and contacts you’ve emailed.

• Don’t submit multiple forms back to back. It’s better to wait 24 hours and submit one strong, detailed attempt.

• If you received a reinstatement email, make sure you’re following the exact link provided and completing all required steps.

If the recovery form keeps getting rejected, it usually means the system doesn’t have enough matching information to verify ownership. Unfortunately, there isn’t a manual bypass option if the automated verification fails.

I know it’s frustrating, especially after several weeks, but the recovery form is the only official path to regain access