Bookings Not Fully Appearing Outlook

Question

Bookings Not Fully Appearing Outlook

We use Bookings for Parent/Teacher conferences twice a year. When I used this in the Fall, the Bookings went directly on the Outlook calendar. It included the additional information we had on the Bookings.

NOW, however, the 3 additional information questions DO NOT appear on the Outlook calendar. It doesn't show any real information but the name of the parent. (The additional information identify the student).

How do we get the "additional information" to show again on the Outlook calendar for each teacher? This is vitally important.

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2 answers

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Answer 1

Roberta Barber (Tucker High School) 5

When you open the same appointment in the Bookings calendar (not Outlook), do you see the 3 answers there?

Yes - I see them in Bookings. I have no idea if my teachers can because I'm the one who created the shared Bookings

Is the service set to 1:1 (one parent per time slot), or can more than one parent book the same time slot (group/multi‑attendee)? If it is group/multi‑attendee, Outlook may show a more “generic” event and not show the custom answers.

The service is set to 1:1. I've done this process successfully for 3 years and suddenly it doesn't work NOW.

Are the teachers added as Staff in Bookings, and are they assigned to this service?

Yes. I create a service within the Bookings for each department, add staff, and assigned them to this service.

Which Outlook app are teachers using (Outlook on the web, Outlook for Windows, or mobile), and is it missing in all of them?

To be fair, I only use Outlook on the web and did not test with Outlook for Windows. I just checked on the Mobile and it also doesn't provide the information.

AlexDN 11,070 Reputation points Microsoft External Staff Moderator

2026-03-03T16:03:57.3466667+00:00
Dear @Roberta Barber (Tucker High School),
Based on everything you’ve shared, the good news is that the information is not lost. The three additional questions (student details) are still being saved correctly in Microsoft Bookings. This is why you can see them when you open the appointment directly from the Bookings calendar.

Currently, Microsoft Bookings does not consistently copy custom questions or additional information into the Outlook calendar event. Outlook calendar items only support a fixed set of fields (such as title, time, attendees, and meeting link). The answers to custom questions are stored as booking‑specific data and are intended to be viewed within the Bookings experience rather than Outlook.

While this may have appeared differently in the past, showing custom answers in Outlook was not a guaranteed or supported behavior, and it can vary as the service evolves.
What this means going forward

The Bookings calendar should be treated as the source of truth for student details and other custom answers.

Teachers can click “Manage booking” from the Outlook event or open the appointment directly in Bookings to see the full information.

This behavior is the same across Outlook on the web, mobile, and desktop.

Some schools choose to (not guaranteed)

Include identifying details (such as student name) in the service name, or

Ask parents to enter key details in the Customer notes field

Please note these are workarounds only, and Microsoft does not currently offer a supported way to force custom question answers to appear directly in Outlook calendar events.

I understand this is an important workflow for your conferences, and your feedback is very valid. I want you to know that Microsoft deeply values customer experience and feedback. Every single comment matter, and the product teams actively review what customers share to guide decisions and improvements. Your voice is powerful here, and I encourage you to make it heard through the official feedback channels. Therefore, to ensure your feedback reaches the right teams, I highly recommend submitting your feedback directly to Microsoft Ideas · Community, where our product development team can know your requirements and ideas for product improvements. If enough users raise ticket for the same idea, Microsoft may consider adding this feature in the future.

Note: As Microsoft Community moderators, please note that we are not involved in product design decisions and do not have direct access to the development roadmap, we want to assure you that your feedback has been acknowledged and is valued.

However, you can rest assured that you are not alone, I’ll continue to monitor this case and will reach out to you with any new updates as soon as possible. If any updates or announcements are made regarding this feature, I will make sure to share them with you as soon as possible.

I understand this may not be the outcome you were hoping for. I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you.

Thank you for your cooperation.

Answer 2

Dear @Roberta Barber (Tucker High School),
Thank you for posting your question in the Microsoft Q&A forum. I understand you use Microsoft Bookings for parent/teacher conferences. In the Fall, when a parent booked a time, the teacher’s Outlook calendar entry showed the parent name and the 3 extra answers (student details). Now, the Outlook calendar entry shows only the parent name, and the 3 answers are missing.

To better assistance, could you please confirm following information:

When you open the same appointment in the Bookings calendar (not Outlook), do you see the 3 answers there?

Is the service set to 1:1 (one parent per time slot), or can more than one parent book the same time slot (group/multi‑attendee)? If it is group/multi‑attendee, Outlook may show a more “generic” event and not show the custom answers.

Are the teachers added as Staff in Bookings, and are they assigned to this service?

Which Outlook app are teachers using (Outlook on the web, Outlook for Windows, or mobile), and is it missing in all of them?

Your detailed response will help us diagnose and investigate the issue more efficiently.

I truly appreciate your patience and understanding. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!

I'm looking forward for your reply. Thank you for your cooperation.

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Bookings Not Fully Appearing Outlook

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