was paying successfully before,now it wont let me pay

Question

Hii,my name is Jacques,this issue has been going on for 3 days now concerning the klondike adventure app game.

And its about payments:Ive mad sure all is clear in payments ,country,any witholdings or locked account ect...I even did a netsh winsock reset ,it had seemed to work for a moment then came back real fast in saying were having an issue plz refer to microsoft.....

clicked the button repair in klondike apps settings ,no avail,any answer (s) ?to this ilema?

Answer 1

Greetings!

This is Tin, sorry to hear that you're experiencing issue about payment for your games. Regarding this it would be best to reach the Xbox Billing Support to check on this:

https://support.xbox.com/en-US/help/subscriptions-billing/browse

Thank you,

Tin

Answer 2

Work through these steps in order on the Windows device where Klondike Adventure is installed:

1. Make sure Windows and Microsoft Store are fully updated:
   • Go to Settings > Update & Security > Windows Update > Check for updates and install anything offered.
   • Open Microsoft Store > See more (⋯) > Downloads and updates > Get updates to update Store and gaming services.
2. Reset the Microsoft Store cache (this often fixes payment and in‑app purchase issues):
   • Press Windows key + R.
   • Type wsreset.exe and select OK.
   • A blank Command Prompt opens, then closes; Microsoft Store will reopen automatically.
3. Check for Store or app issues on Windows 10:
   • Confirm sign‑in with the correct Microsoft account in Microsoft Store.
   • If Klondike is a Store app, try repair/reset from Settings > Apps > Apps & features > Klondike Adventure > Advanced options > Repair (and if that fails, Reset).
4. Run the Windows Store Apps troubleshooter (Windows 10):
   • Open Settings > Update & Security > Troubleshoot > Additional troubleshooters.
   • Select Windows Store Apps > Run the troubleshooter and apply any fixes it suggests.
5. If the error appears only when trying to pay, also verify:
   • Payment method and region are correct and active in the Microsoft account.
   • No overdue subscriptions or account suspensions that might block purchases.

If the problem persists only with Klondike Adventure and other Store apps or purchases work, contact the game’s support from within the app or its Store page, as the in‑app purchase system for that title may be experiencing its own issue.

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References:

• Fix problems with apps from Microsoft Store
• Error 0x80131500 in Microsoft Store
• Troubleshoot buying issues with Microsoft Store