HP Printer ink levels

Question

cannot find ink levels on HP printer app in my computer

Answer 1

Dear Fred Francia, 

Thank you for your question and for sharing the details into Microsoft Q&A Forum. 

I understand how inconvenient it is when the HP app doesn’t show Estimated ink/supply levels. At this point, I recommend that you review and try the steps provided in both the AI generated answer and the Independent Advisor’s answer on your thread. Those replies typically include the most relevant checks for this scenario. To help narrow down, could you please share the details below? 

• Which Windows version are you using? 
• Exact printer model (e.g., DeskJet 2700 / OfficeJet Pro 9010 / LaserJet MFP…).  
• Connection type: USB or Wi‑Fi/Ethernet (and if Wi‑Fi, is the printer on the same router as the PC?).  
• Which app you’re using on the PC: HP Smart (Microsoft Store) or the newer HP app (if applicable).  
• In Settings > Printers & scanners, does the printer's name show as your HP model or something more generic?  

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding. 

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Answer 2

Hi,

What is the model of your HP printer?

Are you using USB or network?

Thanks

Answer 3

Ink or toner levels are not managed by Microsoft 365 or Office; they are exposed by the printer driver and the printer manufacturer’s software.

If ink levels are not visible in the HP app on the PC, use these checks and alternatives:

1. Verify printer and connection

• Make sure the printer is powered on and not showing a “Printer in error state.”
• Check for low paper or ink warnings, open covers, or paper jams as described in the Windows printer troubleshooting steps.
• Confirm the PC and printer are on the same network (for wireless) or that the USB cable is properly connected (for wired).

2. Confirm basic printing works

• From Windows, print a test page or a simple document. If printing fails or the printer is not recognized, follow the Windows printer troubleshooting steps to fix connection or driver issues first.

3. Use Windows printer tools

• In Windows 10/11, go to Start > Settings > Bluetooth & devices > Printers & scanners.
• Select the HP printer and check Printing preferences or Printer properties. Some HP drivers expose ink/toner information there.

4. Update or reinstall HP software/driver

• If the HP app no longer shows ink levels, the HP driver or support software may be outdated or not fully installed.
• Use Windows Update to check for printer driver updates.
• If problems persist, download and install the latest HP device software for the specific printer model from HP’s support site.

5. If HP utilities still cannot show ink levels

• For some HP multifunction printers, missing or incompatible HP libraries or services can prevent status features (like ink levels) from working even though printing works.
• In such cases, apply any HP/Windows updates recommended for the device and reinstall HP’s full-feature software for the correct Windows version.

6. Contact HP support if needed

• If Windows printing works but the HP app still does not show ink levels after updating drivers and software, contact HP support for model-specific guidance.

If printer issues (not just ink levels) continue, use the Windows printer troubleshooter in the Get Help app to diagnose and repair common printer problems.

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References:

• Fix printer connection and printing problems in Windows
• Fix poor print quality in Windows (Blurry, faded, or streaked prints)
• HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as expected after a computer upgrades from Windows Vista to Windows 7
• Contact printer manufacturer for more support
• There is no Driver available on my HP Pavilion laptop for an HP Deskjet 2320 printer. How am I able to download a Driver? - Microsoft Q&A