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Hello Lee Walker It sounds like you’re seeing two Azure AD tenants (directories) in your Hotmail-backed account that you no longer need and can’t self-remove because the original company admins are gone. Here are a few approaches you can try:
Leave the tenant as a guest
- Sign in to the Access Panel: https://myapps.microsoft.com
- Click your account (top right) → “Organizations”
- Find the directory you want to leave → click the ellipsis (…) → “Leave organization” Note: You’ll only see “Leave organization” if you’re listed as a Guest. If you’re a Member, this option won’t appear.
- Sign into the Azure portal for that tenant - Go to Azure Active Directory → Users - Select your user → Delete Delete a tenant you own If by chance you’re the sole Global Admin of a tenant you actually own (and not just a guest), you can delete the entire directory: - In the Azure portal, switch to that directory (top-right “Directory + subscription” menu) - Go to Azure Active Directory → Delete directory - Follow the prerequisite checks (no subscriptions, users, app registrations, etc. remain) and confirm deletion Engage Microsoft Support for orphaned/disabled tenants If the tenant is orphaned (company gone, admin disabled) and you have no admin contact, you cannot leave or delete it yourself. You’ll need to open a free support request with Microsoft: - Provide the tenant’s Directory (tenant) ID - Provide your affected user principal name (email) Support can disassociate your account from that disabled directory.
- Click your account (top right) → “Organizations”
Hope this helps you clean up your account! If you run into any roadblocks or need clarification, let me know.
References
- Leave an organization (guest) via Access Panel https://learn.microsoft.com/azure/active-directory/fundamentals/active-directory-leave-organization
- Delete an Azure AD directory https://learn.microsoft.com/azure/active-directory/fundamentals/active-directory-how-to-delete-your-azure-ad
- Manage users in Azure AD https://learn.microsoft.com/azure/active-directory/fundamentals/active-directory-users-groups-roles-what-are
- Create a support request for billing or subscription issues https://learn.microsoft.com/azure/azure-resource-manager/troubleshooting/troubleshoot-support-request-subscription-issues
Thanks,
Suchitra.