Restoring a old backup on one drive. It is frozen. Windows computer

Question

Restoring a backup from one drive, and it has been stuck on 0% for 30 minutes. is there a way to stop and restart

Answer 1

Hi @Robert Densieski,

Thank you for posting your question in the Microsoft Q&A forum.

I would like to provide you with the following information. Please follow the steps below:

Step 1: Pause syncing

• Right-click the OneDrive cloud icon in the Taskbar (near the clock).
• Select Pause syncing to temporarily stop synchronization.

Step 2: Completely close OneDrive

• Right-click the OneDrive cloud icon again.
• Select Quit OneDrive to fully exit the application.

Step 3: Reopen OneDrive

• Press the Windows key on your keyboard, type OneDrive, and then open the application.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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Answer 2

There is no documented way in the provided context to cancel and restart a OneDrive backup restore operation that is stuck.

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References:

• Back up your folders with OneDrive
• Back up and restore with Windows Backup
• Use a screen reader to back up and restore data on Windows