epson printer scanner no longer working

Question

Why does my Epson printer/scanner no longer scan. I have rebooted the router, pc and printer. The machine is wireless.

Answer 1

Hi,

Try using a Windows scanner and see if it works. Some users have reported failures with manufacturer programs like Epson Scan, HP Scan, and others.

Just to be sure, try using Windows Scan:

https://apps.microsoft.com/detail/9wzdncrfj3pv?hl=en-US&gl=GW

See if it works.

Thanks

Answer 2

The most common causes are Wi‑Fi connection issues, printer error state, or a broken/corrupt driver. Use these steps in order:

1. Power‑cycle everything again
   • Turn off the Epson, unplug it for 30 seconds, plug it back in, and turn it on.
   • This is specifically recommended because power‑cycling often clears temporary printer faults.
2. Verify the wireless connection
   • On the Epson’s control panel, open its network/Wi‑Fi menu and confirm it is connected to the correct Wi‑Fi network.
   • If available, run the printer’s wireless connectivity test from its menu.
   • Ensure the Windows 11 PC is on the same Wi‑Fi network/SSID as the printer. If multiple access points or extenders are used, both devices must be on the same network name.
3. Check for printer error state
   • On the printer itself, check for any error messages (paper jam, low/empty ink, open cover, etc.).
   • In Windows 11, go to Settings > Bluetooth & Devices > Printers & scanners and check the Epson’s status. If it shows Printer in error state, fix any paper/ink/cover issues on the device.
4. Remove and reinstall the printer in Windows 11
   • Go to Start > Settings > Bluetooth & Devices > Printers & scanners.
   • Select the Epson device and choose Remove; confirm removal.
   • Make sure the printer is powered on and connected to Wi‑Fi.
   • Back in Printers & scanners, select Add device (or Refresh), wait for Windows to find the Epson, then select Add device for that printer.
   • If it does not appear, choose Add manually and follow the prompts.
   • After reinstall, print a test page from Printers & scanners to confirm connectivity; then test scanning from the Epson software or Windows Scan.
5. If still not working
   • Check the Epson support site for the latest Windows 11 driver and scanning software for the specific model and install it, then test again.

If the scanner still fails after these steps, the issue is likely with the Epson driver/software itself or the device hardware, and Epson support would be the next escalation.

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References:

• Fix printer connection and printing problems in Windows
• Troubleshooting offline printer problems in Windows
• Printer isn't responding
• I cannot successfully download drivers for my epson ET 16600 - Microsoft Q&A