Laptop keyboard not working properly after update

Question

I tried going back but some keys still don't work. Keys clean, check driver updates. On occasion they will work but then stop.

Answer 1

Intermittent keys failing after an update are usually caused by either debris/physical issues with the keyboard or a driver/software problem.

Try these steps in order:

1. Rule out hardware vs. software
   • Connect an external USB keyboard and test the same keys.
     • If the external keyboard works correctly, the built‑in laptop keyboard is likely faulty (hardware issue).
     • If the same keys fail on the external keyboard, it is likely a Windows/driver issue.
2. Clean the keyboard
   • Debris under keys can cause intermittent behavior.
   • Power down the laptop.
   • Use compressed air to blow under the affected keys.
   • Wipe the keys with a slightly damp microfiber cloth.
3. Test in Safe Mode
   • Boot Windows 11 into Safe Mode.
   • Test the problematic keys there.
     • If keys work in Safe Mode, a third‑party app or driver loaded in normal mode is likely interfering. Uninstall recently installed software (especially security, tuning, or keyboard‑related tools) and test again.
4. Re‑check drivers and Windows Update
   • Go to Start > Settings > Update & Security > Windows Update and select Check for updates to ensure all post‑update fixes and drivers are installed.
   • Open Device Manager, locate the keyboard under Keyboards, open its Driver tab, and use Update Driver if a newer driver is available.
5. If the problem persists
   • If only the built‑in keyboard shows issues and an external keyboard works fine even after cleaning and Safe Mode testing, the laptop keyboard hardware is likely failing and may need repair or replacement by the manufacturer or a repair shop.

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References:

• Mouse and keyboard problems in Windows
• Troubleshoot problems with your Surface mouse or keyboard
• keypad issue - Microsoft Q&A
• shift key in Word not working - I have to press the key several times to be able to capitalize a letter. - Microsoft Q&A

Answer 2

Not sure if other response shows. Since the on screen and usb keyboards worked. I checked the laptop keyboard cables and reseated. Appears to be working fine.

Answer 3

Greetings!

This is Tin, sorry to hear that you're experiencing keyboard issues. I'll do my best to help.

Please send the make and model of your device. (Please press Windows key + R and type msinfo32 and hit enter, look for system model)

Have you tried to use onScreen keyboard? Are you also getting issue using that?

I'll wait for your response.

Thanks,

Tin