Surface Pro Arc mouse

Question

Bought in September and now it wont start up, I have tried all the advised things, but nothing works.

How do I get a replacement?

Answer 1

The Surface Arc Mouse has a 1-year limited hardware warranty starting from the date you bought it.

Go to Microsoft Support and sign in with your Microsoft account:

https://support.microsoft.com/

Choose Get Support. When asked for product info:

Select Other Products

Choose Microsoft Accessories

Describe your mouse issue

Support will check your warranty and guide you through the replacement or repair process.

Answer 2

To get a replacement for a Surface Arc Mouse (Surface accessory), the process depends on warranty status.

1. Check whether the mouse is still under warranty:
   • For Microsoft PC accessories like Surface Arc Mouse, verify warranty using the proof of purchase and the hardware warranty terms at Hardware warranty, services, and repair.
2. If the mouse is under warranty:
   • Use the warranty information and proof of purchase to request a replacement through Microsoft’s hardware warranty/service process as described on the warranty page above.
3. If the mouse is out of warranty:
   • A free replacement is typically not available; a new accessory would need to be purchased.

If the issue is with a Surface device rather than just the mouse, service options (online replacement process, in‑person support, or self‑repair where applicable) are available via the Surface service flow, but for a standalone Surface Arc Mouse the accessory warranty path applies.

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References:

• How to replace your Microsoft PC Accessory under warranty
• How to get service or repair for Surface