Microsoft office problem.

Question

Could you please advice how to fix this problem; they system keeps asking me to purchase Microsoft Office, I already bought the product from a computer store (it suppose to be one time off purchase), and I am using it fine. But still the windows asks me to subscribe or buy it (again).

Answer 1

Which specific Office product did you purchase? Office Home & Business 2024? Or something else?

Also, where do you see the "tip" to get Microsoft 365? Could you show us a screen shot of the context?

Answer 2

Hi Mary,

There are two versions of Microsoft Office:

1. Standalone which you purchased.
2. A subscription known by the name of Microsoft 365.

I think Microsoft 365 might be installed, which is why it is preventing activation of the former. Let us remove all Office versions and reinstall Office standalone.

https://www.yourwindowsguide.com/2026/02/how-to-uninstall-microsoft-office.html

Here is how to use it:

• Go to https://aka.ms/SaRA-officeUninstallFromPC to open the Get Help App.
• When the tool opens, select Yes, and then click Next.
• Choose the option to uninstall Microsoft 365, then follow the steps.

Get Help has the Microsoft 365 SARA tool open

• The tool will automatically detect your Office version and remove Microsoft 365 completely using a PowerShell window. It may take 10 to 15 minutes.
• Once done, restart your PC.
• You can then reinstall Microsoft Office from https://account.microsoft.com/services page and sign in.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

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