Outlook Hacked

Question

Why can't I get help on my Outlook email that has been hacked. All contact don't help. But they still what my money each years.

My EMail has been hacked, no longer in english, some foreign languages. No contact number to call and the one that come up is sent me to another website that don't work

Answer 1

The mailbox language change and blackmail-style drafts strongly indicate the Outlook.com account has been compromised. Direct phone support cannot bypass Microsoft’s automated security, so recovery must follow the official self-service paths.

Follow these steps in order:

1. Use the Sign-in Helper for hacked/blocked accounts

• Go to the Sign-in Helper: Sign-in Helper.
• Enter the Outlook/Hotmail address and follow the prompts for a hacked or blocked account.
• If asked, use an alternate email or phone number where Microsoft can contact you.

2. If completely locked out or recovery keeps failing

• Use the Microsoft account recovery form (ACSR) from a device and location normally used to sign in.
• Provide as much accurate detail as possible (old passwords, contacts, subject lines, etc.).
• If you hit “too many attempts” or daily limits, stop trying and wait for the lockout period (typically about 24 hours) before trying again. Repeated attempts can extend the lockout.
• If the form or code submission shows a “temporary problem with the service,” wait and retry later; this is the only supported path for consumer accounts.

3. Once access is regained, secure the account Immediately after signing back in:

1. Change password

• Set a strong, unique password not used on any other site.

2. Turn on two-step verification (MFA)

• Add a mobile phone and alternate email as security info so recovery is easier in future.

3. Check for ongoing hacker control In Outlook.com (web):

• Settings → Mail → Rules: delete any suspicious rules (for example, ones that auto-create drafts or forward mail).
• Settings → Mail → Forwarding: remove any unknown forwarding addresses.
• Review add-ins and connected apps; remove anything not recognized.

4. Review recent activity and sign out everywhere

• Go to the recent activity page: https://account.live.com/activity to see where and when the account was accessed.
• If unfamiliar sign-ins appear, use the options there to secure the account and sign out of all sessions.

5. Protect devices and contacts

• Run a full antivirus scan on every device used to access the account.
• Consider resetting any device that shows signs of compromise.
• From another trusted email or messaging method, warn contacts that the Outlook address was hacked and they should ignore suspicious messages from it.

6. If self-help paths still fail

• For hacked/blocked or sign-in issues that cannot be resolved via the tools above, use the general account help entry point: Open the Sign-in Helper for support options or hacked account issues. This is where Microsoft surfaces any available support or escalation options for consumer accounts.

There is no supported way for community moderators or general support lines to manually override these automated security checks for personal Outlook.com/Hotmail accounts; only the official recovery and Sign-in Helper flows can restore access.

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References:

• Unblock my Outlook.com account
• Help protect your Outlook.com email account
• How to recover a hacked or compromised Microsoft account
• Close your Outlook.com account
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