multiple payments for one existing microsoft 365 yearly due to user error. Would like refund to xtra payments and keep the new yearly subscription

Question

User error of subscribing and paying several times for the original subscription. Please refund all xtra subscription payments except the original. This was caused by the change of credit cards

Answer 1

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access. For your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent.