my roblox keep not responding and sometimes the screen freezes and automaticly close roblox someone help

Question

my roblox keep not responding after i dowload fortnite from epic games

Answer 1

Hello, thank you for your reply.

Open Device Manager, locate and uninstall your graphics card.

After uninstalling, restart your computer. Go to your graphics card manufacturer's website and download the corresponding driver for your graphics card model.

Reinstall the graphics card driver and see if that resolves the issue.

Answer 2

Hello, thank you for your reply.

You mentioned that the issue appeared after installing Fortnite, so please uninstall Fortnite to see if this resolves the problem.

If the issue still persists, are there any other error events in your Event Viewer?

Open the Start menu, search for “Event ” and launch it.

Go to the system logs: expand Windows Logs on the left → click System.

Export: on the right, click Save All Events As…

Upload the recently saved log file to OneDrive: https://onedrive.live.com/?view=0

In OneDrive, locate the file → right‑click Share → select Copy Link, then provide the file sharing link.

Thank you.

Answer 3

Hello, thank you for your reply.

The issue indicates that RobloxPlayerBeta.exe got stuck, and Windows waited a while without responding before closing it.

This is caused by a corrupted program.

Open Settings → Apps → Installed Apps → Roblox → Uninstall

Then go to the Roblox website and reinstall it.

See if this resolves the problem.

Answer 4

Hello,

Please open the Event Viewer, locate and provide the event information related to Roblox.

It should include the cause of the Roblox error.

Thank you.

Answer 5

Roblox not responding and freezing after installing another game (like Fortnite) usually points to either:

• Windows or drivers needing updates, or
• A problem with the Roblox/Microsoft Store app itself.

Try these steps on Windows 10 in this order:

1. Close and reopen Roblox

• If using the Microsoft Store version, close it completely (use the X in the top-right, and make sure it’s not still running in the taskbar).
• Then reopen Roblox and test again.

2. Make sure Windows is fully updated

• Select Start > Settings > Update & Security > Windows Update > Check for updates.
• Install all available updates and restart the PC.
• This can fix freezes and app crashes, especially after installing new games.

3. Update or repair the Microsoft Store app (if using Store Roblox)

• Open Microsoft Store.
• Select See more (three dots) > Downloads and updates > Get updates and let Store and apps update.
• If Roblox is still freezing, repair/reset apps:
  • Go to Settings > Apps > Installed apps.
  • Find Microsoft Store and Roblox.
  • For each, open Advanced options and use Repair first; if that doesn’t help, use Reset.

4. Check if Windows is freezing with other apps If Windows itself sometimes stops responding (mouse moves but apps freeze), follow these stability steps:

• Get the latest Surface/PC drivers and firmware (if using a Surface, use the Surface app → Help & support → Check for updates to open Windows Update and install all updates).
• Disable unnecessary startup apps:
  • Open Startup settings (or Settings > Apps > Startup).
  • Turn off apps that don’t need to start with Windows.
• Free up drive space:
  • Open Storage settings and remove temporary files and other unneeded items.

5. If Roblox is from Microsoft Store and still fails

• Follow the general Store app troubleshooting for Windows 10:
  • Confirm Windows is up to date (step 2).
  • Make sure the app is compatible with Windows 10.
  • Update Microsoft Store as in step 3.
  • If needed, uninstall and reinstall Roblox from Microsoft Store.

If after all of this only Roblox crashes and other games (including Fortnite) run fine, contact Roblox support or the app’s publisher from Microsoft Store:

• Open Microsoft Store, search for Roblox, open its page.
• Scroll to Additional information and use the support link under Learn more to reach the publisher’s support.

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References:

• Windows doesn't respond or stops working on Surface
• Fix problems with apps from Microsoft Store