can not login

Question

https://marketplace.visualstudio.com/_signedin?realm=marketplace.visualstudio.com&protocol=cookieless&use_spa=1&reply_to=https%3A%2F%2Fmarketplace.visualstudio.com%2F_signedin%3Frealm%3Dmarketplace.visualstudio.com%26protocol%3Dcookie%26use_spa%3D1%26reply_to%3Dhttps%253A%252F%252Fmarketplace.visualstudio.com%252F_signedin%253Frealm%253Dmarketplace.visualstudio.com%2526protocol%253Dcookieless%2526use_spa%253D0%2526reply_to%253Dhttps%25253A%25252F%25252Fmarketplace.visualstudio.com%25252Fmanage%25252Fpublishers%25252Ffeyeh

500 - Something went wrong!

We've encountered an error and cannot fulfill this request. We will trace the error and get a fix out soon.

2026/2/28 2:52:53 (UTC)

0b52ecc8-aaf5-4b02-8bc5-679ad46ee74c

Answer 1

Hi @Chrisyeh Yeh ,

Thanks for reaching out to Microsoft Q&A.

500 - Something went wrong!

This error means the service encountered an unexpected condition; below are the common sign-in fixes you can check:

1. Fully sign out of DevOps/Marketplace:
   • Browse to https://aka.ms/VsSignout (or https://app.vssps.visualstudio.com/_signout) to clear all active sessions.
2. Clear your browser cookies and cache:
   • In most browsers: Ctrl+Shift+Delete =>clear cookies/site data & cached files.
   • In Microsoft Edge (used by Visual Studio), clear Edge cookies too.
3. Restart your browser and the Visual Studio IDE if you’re using it
4. Try an Incognito/InPrivate window and go directly to https://marketplace.visualstudio.com/_signedin
5. Verify you’re using the correct account type
   • If your publisher/org is backed by Azure AD, sign in with your work (Entra) account, not a personal Microsoft account.
   • If you have two identities with the same email (MSA vs. Entra), make sure you pick the right one on the profile page.

Hope this helps!

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