Hello,
Can you try signing in from another browser or device? And open Outlook in a private window and clearing browser cache. Let me know if that works.
Thanks, and have a great day!
Can't access Outlook - outlook.live.com is currently unable to handle this request. HTTP ERROR 500
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Michele Franzinelli
0
Reputation points
Hi, I cannot access my email via https://outlook.com/ as I keep getting the following error message:
UTC Date: 2026-02-28T04:41:34.022Z
Client Id: 30126ABB883744D494146DCEF4D80872
Session Id: 53dd590f-2be9-4062-970c-56594f6b8130
Client Version: 20260220002.02
BootResult: fail
Back Filled Errors: Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined
err: Error: 500
esrc: StartupData
et: ServerError
estack: Error: 500
at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ff4e3f20.js:2:10207)
at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ff4e3f20.js:2:42851
```st: 500
efe: MEWPR01CA0312
Outlook | Web | Outlook.com | Email
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 73%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sophia McKinnon 0 Reputation points2026-02-28T06:55:41.8266667+00:00 I'm also getting this error. I'm starting to think there is something wrong on the Microsoft side. I don't have any restrictions on my account, etc., and I cannot sign in at all on a computer or phone.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Arlene D 30,140 Reputation points Independent Advisor2026-02-28T09:09:49.2433333+00:00