this app can't run on your pc windows 11 to find a version for your pc check with software publisher

Question

this app can't run on your pc windows 11 to find a version for your pc check with software publisher

Answer 1

Hello,

Please provide the name of the software you are running so I can check if it runs on Windows 11. Thank you.

Answer 2

The message “This app can’t run on your PC. To find a version for your PC, check with the software publisher” indicates a compatibility problem between the app and Windows 11 or the specific Windows 11 edition/architecture in use.

Use these steps to troubleshoot:

1. Confirm Windows 11 edition and architecture
   • Check whether the device is:
     • Standard Windows 11 (x64)
     • Windows 11 on Arm (Arm-based PC)
     • Windows 11 in S mode
   • On Windows 11 Arm-based PCs, apps and drivers must support Arm64. Many older drivers, some games (especially with anti-cheat), and some customization tools will not work unless the publisher provides Arm64 versions.
   • On Windows 11 in S mode, only apps from Microsoft Store that are marked as compatible can run.
2. If using a Windows 11 Arm-based PC
   • Only drivers and apps built for Windows 11 Arm-based PCs will work. Peripherals and apps that rely on non‑Arm64 drivers will fail or be blocked.
   • Some games and apps that use unsupported anti‑cheat drivers will not run at all.
   • Some antivirus, assistive technologies, and apps that customize Windows may not work.
   • Check the app’s publisher site for an Arm64-compatible version or confirmation of support.
3. If using Windows 11 in S mode
   • Only compatible Microsoft Store apps are allowed.
   • If the app is not in Microsoft Store or is listed as incompatible, it will be blocked.
   • For an app that is required but not available in Store, the only option is to switch out of S mode (one‑way change) and then install the desktop version from the publisher, if it supports Windows 11.
4. Check app compatibility and source
   • If the app is from Microsoft Store:
     • Open Microsoft Store, go to the app’s page, and verify it lists Windows 11 support and that the device type is supported.
     • Some apps or games are only available for specific device types; incompatible devices will show a compatibility error and block install.
   • If the app is from outside Microsoft Store:
     • Go to the publisher’s website and look for a Windows 11–compatible or 64‑bit/Arm64 version.
     • If the publisher does not list Windows 11 support, the app may not be usable on this system.
5. Try Windows compatibility tools (for classic desktop apps)
   • For older Win32 apps that previously worked on earlier Windows versions but now show this message:
     1. Make sure the app is fully updated from the publisher.
     2. Run the Program Compatibility Troubleshooter:
        • Select Start > Settings > System > Troubleshoot > Other troubleshooters.
        • Run Program Compatibility Troubleshooter and follow the prompts.
     3. If the app still fails, it may rely on drivers or components that are not supported on Windows 11 (especially on Arm-based PCs or in S mode).
6. When the app is blocked by Microsoft Store/device compatibility
   • If Microsoft Store hides the install button or shows compatibility errors, the Store has determined the app is not compatible with the current device (OS version, architecture, or form factor). In that case, only a device or OS edition that meets the app’s requirements—or a new version of the app from the publisher—will resolve the issue.

If the app is a Teams-related development tool or custom Teams app, ensure:

• It is built for the correct architecture (x64 vs Arm64) and OS edition.
• Any required drivers or helper tools are supported on Windows 11 and on the specific device type.
• If testing on Windows 11 in S mode, move to a non‑S‑mode environment for development and sideloading.

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References:

• Windows Arm-based PCs FAQ
• Windows 10 and Windows 11 in S mode FAQ
• Make older apps or programs compatible with the latest version of Windows
• Trouble pushing an app or game to a device
• I can't find or install an app from Microsoft Store
• Fix problems with apps from Microsoft Store
• Getting ready for the Windows 11 upgrade