Cannot login Azure global, Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

Question

When trying login to my Azure global account, I got the error message below, can you please help open one servicer request to microsoft support to help reactivate my tenant? Thanks.

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 99936c94-4097-4694-a934-3a9a73bb1e01 Correlation ID: 019ca416-5277-7cbe-8a08-087f6f086473 Timestamp: 2026-02-28 11:50:51Z

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity indicates that the Microsoft Entra/Azure tenant is in an inactive state and has been blocked.

A service request cannot be opened on behalf of the user, but the following actions are required to reactivate the tenant:

1. Confirm the tenant is within the 20‑day reactivation window
   • Tenants that are inaccessible due to inactivity can be reactivated only within 20 days of entering the inactive state.
   • After 20 days, the tenant is deleted and is not recoverable.
2. Have a tenant administrator contact Microsoft support
   • A tenant administrator must contact Microsoft directly using the global support phone numbers: see the "global support phone numbers" link in the documentation.
   • Only Microsoft support can process the reactivation request.
   • Do not submit multiple assistance requests for the same tenant; wait for a decision on the existing case.
3. If reactivation is not needed or not possible
   • If the tenant is not reactivated within 20 days, it is deleted and cannot be restored.
   • Review Microsoft’s data protection policies if the tenant will remain deleted.

Additional practical steps from similar cases:

• Try signing in directly to the tenant in Azure Portal using its tenant ID or tenant name in the URL, for example:
  • https://portal.azure.com/<TenantId>
  • https://portal.azure.com/<yourTenantName>.onmicrosoft.com
• If browser/session issues are suspected, sign out of all Microsoft accounts, clear browser site data, and try again, or use a private/incognito window.
• If the original tenant cannot be recovered and access to Azure is still required, create a new tenant from the Microsoft Entra admin center (https://entra.microsoft.com/) and then access it via https://portal.azure.com/<newTenantName>.onmicrosoft.com. From there, a support ticket can be opened if the subscription/support level allows.

Only a tenant administrator working directly with Microsoft support can complete the reactivation; no automated or self-service portal action will bypass the inactivity block.

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References:

• Tenant inaccessible due to inactivity
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Can not access Azure - Microsoft Q&A

Answer 2

It works after switching to another browser, unnecessary to open new case.