Unable to save files to one drive automatically any more

Question

Screenshot 2026-02-28 at 12.16.45.png

Please see above message I always get, and nothing happens.......

Just 'Loading Services' but thats it

Help!!

Answer 1

Hi Gaz,

Verify the file is saved in OneDrive or SharePoint. AutoSave works only for cloud-stored files.

Follow this multi-step guide:

• Quit OneDrive from the menu bar (cloud icon → Quit OneDrive).
• Press Command (⌘) + Space, type Terminal, and open it.
• Run the command below and press Return:

/Applications/OneDrive.app/Contents/Resources/ResetOneDriveApp.command

If you see “No such file or directory”, run:

/Applications/OneDrive.app/Contents/Resources/ResetOneDriveAppStandalone.command

• Wait 1–2 minutes. OneDrive should reopen automatically.
• If it does not reopen, manually launch OneDrive from Applications.
• Sign in again and allow sync to complete.

If still stuck on “Loading services from OneDrive”:

• Close Word.
• Reset OneDrive.
• Reopen Word and sign in again.

I’m eager to hear back and work together to find a solution.