I have been hacked

Question

So, first off all, I know, im stupid i gave a one time code to someone who stole my account. They changed the email name so when i try recovery it always says it couldn't find the account. I know the email it was before it was changed to whatever it is now. I also have all of the information, all the passwords, accounts, purchases, everything. I need the account back because its the one for my email address which is ******@gmail.com ; it is changed to something to whatever the hacker put it as. I also want to say this is the message they sent:

You're here because a "Feather" bot invited you

• By verifying in the discord server your Minecraft and actually your whole microsoft account has been stolen by us and it's permanently gone forever, the most u can do is contact support, wich will permanently lock the account for everyone and you're never getting it back, of course, they take up to 24 hours to take action on locks so we're just going to sell it before that happends so we reccomend to NOT do such a thing (do your research we're not gaslighting.

What can i do to get my account back? Obviously you don't want to lose your username, and a Minecraft account that might have some memories in it aswell with your outlook and onedrive files if you're unlucky :p, so we can offer you the chance of selling you back the account for HALF of what you paid for Minecraft, we're going to guide you thru the securing process and get the email on the microsoft account back to yours aswell, feel free to make a ticket ⁠ticket, if you don't want to buy but u wish to just have a talk with me feel free to make a ticket aswell i dont mind

So i don't know what to do, please help or someone at microsoft please get back the account for me.

Answer 1

Hey there! Nice to meet you!

Since you mentioned that you are still signed in to your Xbox account, please try going to account.microsoft.com > go to Security > Manage how I Sign in > then add your email/phone number as your verification method.

Once you're done, you will need to wait for the 30-day restriction state to complete; but, since the hacker has their email added to your account, having them in full control over your account, they can simply cancel your security info change request.

If this happens, you will need to try requesting again, and hopefully, the hacker will not notice.

Unfortunately, it is also not possible to bypass the 30-day restriction state.

If the 30-day restriction state is complete, you will be able to remove the hacker's security info email from your account using your newly added security info.

However, if you can't access your account via account.microsoft.com, then the only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Lastly, I would recommend reaching out to Minecraft Support regarding your Minecraft account if they can provide an alternative option:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thank you for your understanding.

Best regards,

Darhyl