Locked out of outlook!!!! Need help with the login before my card gets charged

Question

Hi everyone. I made a pretty significant blunder.

I have been trying to help a friend develop something in Power apps since he has been so busy lately and needs it done for his uncle's business. So, I made a silly outlook email so that I could make a temporary business account using the free trial. Which means I had to add my bank card details. Since this was just a temporary email, I did not do much effort to remember the password. And when trying to sign in I used the method where a message is sent to my phone number and I can log in from there. That's when i discovered that the number tied to the email was not my phone number (I assume it was because of my computer's auto fill stuff that my ID number had been entered in the field instead)
So now I am worried that my card will get charged if I'm not able to delete the account or change the number. I also can't sign into power apps as it sends a login/verification email to the email tied to the business account.

Could anyone help me with this please?

Answer 1

To stop future charges and regain access, the only supported options are:

1. Try to regain access to the Microsoft account
   • Go to the Microsoft account sign-in page and use Forgot my password or the Sign-in Helper tool: Sign-in Helper.
   • If the phone/email verification options shown are not yours, follow the guidance in Help with the Microsoft account recovery form and submit the recovery form with as much accurate information as possible: Help with the Microsoft account recovery form.
   • Use a working email address that can receive messages so Microsoft can contact about the recovery request.
2. If locked out due to too many attempts
   • Microsoft may temporarily lock the account after many failed sign-ins or recovery attempts. In that case, wait at least 24 hours without any further attempts, then try again using the recovery form or Sign-in Helper from a familiar device and network.
3. If the account is blocked or locked for suspicious activity
   • If the account is locked (for example, no Next button or similar lock message), follow the instructions in the lock message (often an aka.ms/ link) to submit the account reinstatement form. A Microsoft Online Safety agent will review and contact by email. Do not submit multiple forms, as this can slow the process.
4. If the account is an Outlook.com/Microsoft consumer account
   • Use the Sign-in Helper to try to unblock the Outlook.com account: Sign-in Helper.
   • If unblocking fails, follow the guidance under When you can't sign in to your Microsoft account from the Outlook.com unblock article.
5. If this is a business/tenant (work or school) account created for the Power Apps trial
   • If this tenant has only one global admin (the account that was created with the trial) and that admin is locked out, the Microsoft Data Protection team must assist.
   • Contact Microsoft support for business products as described in Solve account access problems. If part of the tenant, another global admin can reset the password; if not, a colleague in the tenant must contact the Microsoft 365 Data Protection team.
6. If no recovery options work
   • For consumer Microsoft accounts, if two-step verification was enabled and none of the verification methods are accessible, support agents cannot override security or send reset links. In that case, the account cannot be recovered and any associated subscriptions will eventually lapse when payment fails.
   • If verification options are wrong and two-step verification is not enabled, continue using the Sign-in Helper and account recovery form as the only supported path.

To minimize risk of charges while locked out:

• Do not update payment details anywhere else for this same account.
• If the card is at risk, contact the card issuer to discuss blocking or replacing the card or disputing unwanted charges; Microsoft support cannot do this from within the sign-in troubleshooting flow.

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References:

• I can't sign in to my Microsoft account
• Microsoft account has been locked
• Unblock my Outlook.com account
• Troubleshoot sign-in issues and account access problems
• Help with the Microsoft account recovery form
• Get help with Outlook Lite for Android
• Why can't I log in to my Outlook account? - Microsoft Q&A
• I have a Micrsoft business account and I am the admin and the only user registered under this account. I can't log in because i have replaced my phone and the authenticator doesn't work. - Microsoft Q&A
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A