My HP Laptop Model:BCM943142Y won’t startup. Can you help fix this?

Question

I have an old HP Laptop | Model: BCM943142Y

I have not used this laptop for years but decided to use again as a back up. It was still working fine had all my old files on it but required a lot of updates. I completed all the updates that were available. Once I finished all of that and moved all my old files to my OneDrive. I wanted to do a full factory reset to give the laptop a clean start remove any viruses if had any. It did take a while but it completed the factory reset and my laptop restarted. Now this where my issue comes in.

1st issue that rises was my laptop would not turn on or stay on unless it was plugged into power (It did not have this issue before the factory reset).

2nd issue which the main one that I hoping to resolve and if I can fix it will hopefully fix the 1st issue.

My laptop restarts the Blue Error screen appears and will restart to after collecting some error info.

It will continuously restart and the same error keeps on coming.

I have tried the QR website. DIDN’T WORK

I have tried the website it suggests. DIDN’T WORK

I have tried googling the error stop code. DIDN’T WORK

Everything I have tried has NOT WORKED and I have hit a wall and stuck.

Are you able to help me? Has anyone else had this issue and potentially have a solution?

Please any advice will much appreciated.

Thank You :)

Answer 1

Hello Coco58!!,

Welcome to Microsoft Q&A forum.

May I know if you have had the chance to check on the other answer yet? If you did, please let me know how it goes.

Regarding the power issue, usually this point to a battery hardware issue, so the restart might just be a coincidence. But just in case, we will get to it later.

For the bluescreen, if you are able to go to the recovery environment, can you please navigate to Troubleshoot > Advanced options > Startup Settings > Restart > Pick the number that match "Safe Mode with networking". There, can you please go to C:\Windows\Minidump and send me the dump file so I can check on it?

I'm waiting for your reply.

Answer 2

Im my ASUS do the same i try to start te safe mode do you try reset the system

Answer 3

Hey, just a quick heads-up. BCM943142Y is actually the model number for the Broadcom Wi-Fi card inside the laptop, not the laptop itself. Worth knowing in case this ends up being a driver problem down the line.

From what you've described, it sounds like you're dealing with two separate issues that just happened to show up around the same time.

The first one, your laptop dying the moment you unplug it, is almost certainly a battery problem. A factory reset can't physically harm a battery, so the timing is probably just a coincidence. If it shuts off instantly without power, the battery likely needs to be replaced.

The second issue, the constant blue screen loop, is a bit more involved. When a system gets stuck restarting after a factory reset, it usually comes down to a corrupted Windows installation, a failing hard drive, a driver conflict, or sometimes unstable RAM. Older laptops in particular are prone to hard drive issues.

Here's what to try first: shut the laptop off completely, then turn it back on and keep tapping F11 right away. That should bring up HP's recovery menu. From there, go to Troubleshoot, then Advanced Options, and try Startup Repair. If that doesn't fix it, go back and try System Restore if it's available.

If neither of those work, your best bet is to grab another computer, create a Windows installation USB, and do a clean reinstall from scratch. If even that fails or you start seeing disk related errors, the hard drive itself is probably dying and will need to be swapped out, which is pretty common on older HP laptops that came with mechanical drives.