Issue while signing up

Question

Why can't I verify my academic details on the student sign up page, where the submission button to verify is disabled?
What can I do to resolve the problem?

Answer 1

The disabled verification/submit button usually means the academic verification step is incomplete or the system still needs more information about the school domain.

To resolve this:

1. Confirm the required fields are valid
   • Ensure the institution/school email (academic domain such as @university.edu) is entered in the correct field and follows the format requested on the page.
   • Make sure there are no validation errors on the form (for example, unsupported characters in name fields or missing required checkboxes like Terms and Conditions).
2. If this is Microsoft Learn for Educators (MSLE)
   • First create/sign in with a Microsoft account (personal MSA), then go to the MSLE portal and start sign-up as an Individual Educator.
   • Enter the institution email when prompted and wait for the verification email from Microsoft Vetting Services titled "Action needed: Verify your email account with Microsoft". It can take up to 24 hours to arrive.
   • If the email link expired or never arrived, sign back in to the MSLE portal and use the Resend email button (available after 24 hours). The submit/continue button on the page may remain disabled until the email verification step is completed.
3. If the school domain is not recognized or is blocked
   • If the profile shows Action Required or indicates that the institution email domain is blocked/unverified, sign in to the MSLE portal, select Help, and create a support ticket.
   • The support team may ask for:
     • Domain ownership proof (domain registration records, purchase receipts, or screenshots of the domain management portal).
     • Academic accreditation proof (accreditation certificates, letters from the Department/Ministry/Board of Education, or government URLs with verification codes).
   • Manual review can take up to seven business days.
4. If this is Microsoft 365 Education student/academic verification
   • When signing up for a Microsoft 365 Education trial, the academic verification wizard requires a valid school domain. If the domain is missing or invalid, the process cannot complete and follow-on buttons may be disabled.
   • Go to the Microsoft 365 admin center (if already in a trial) and check the Billing card for the verification status (approved, pending, declined, or add your domain).
   • If the wizard was closed before entering a domain, resume it using the academic verification wizard link provided in the documentation and complete the domain step before the trial ends.
5. If verification keeps failing
   • Use any alternative verification option offered on the page (for example, “verify in a different way”) and ensure all information entered is accurate.
   • If the page still won’t enable the button after all required fields are filled and email/domain verification is complete, contact support through the portal’s Help/Support option so the team can review the account and institution status.

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References:

• Verify academic eligibility for Microsoft 365 Education subscriptions
• Program Options and Sign-up
• Microsoft Learn for Educators Program FAQ
• Academic verification failing despite school email and LinkedIn connection - Microsoft Q&A