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Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hi, Daren Mackay
Welcome to Microsoft Q&A forum.
Sorry for this unwanted experience that you're encountering. Please go to Services & Subscriptions Page to check if there are any other active subscriptions that you might accidentally activate. If yes, you can choose to Cancel it and request for a refund (if eligible).
Since the community forum is not authorized to investigate your account's details, it is best recommended to contact Microsoft Support for direct assistance:
- Visit this website: Contact - Microsoft Support
- Type Contact in the search box.
- Now click Get help, and Select Contact Support or Sign in to contact support below.
- Go to the Products and services tab, and choose either Microsoft 365 and Office category.
- On the Category tab, choose Manage account subscription.
- Go to Confirm.
- You can now choose the option of Chat with a support agent on your web browser.
Important Note: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.
Thank you for your patience in reading, I hope this information has been helpful to you.
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