Login Issue Outlook/hotmail

Question

Hello,

I need to recover an email and the options are not working due to various reasons. I need to speak or chat with an agent. I don't feel comfortable detailing everything on a forum due to security safety. Every time I try to make a phone call to support it prompts me to use the same recovery tools that will not work for my situation. I have low hopes for this as well so, here's my attempt.

Answer 1

Hey there! Nice to meet you!

If you do not have access to the verification methods for a password reset, I'm afraid the only way to recover the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to assist you with manual recovery, unblock, and escalation for this case, as stated in this article, that they are not permitted to send password resets, access, or even change any details on the account:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

Unfortunately, the account recovery system is fully automated with no human influence.

As previously mentioned, the Support agents can't assist with password resets, access, or manage account details stated in this article: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Best regards,

Darhyl