touchpad not working

Question

my touchpad suddenly stopped working and when i checked the drivers the touchpad driver was grayed out . it also showed me a code 45 error when i hover over the driver.
when i click " show hidden " i found the 12cHID device grayed out and displayed a code 10 ( i uploaded a screenshot for reference) and when i check the  HID complaint mouse it shows a code 45 .
can anyone help with this?

Answer 1

Hi! Let me help you with this issue.

Please uninstall the corrupted touchpad driver.

Here are the steps to completely remove the device from your computer:

Step 1. Press the Windows key + X shortcut.

Step 2. Select Device Manager.

Step 3. Expand Mice and other pointing devices (or Human Interface Devices, depending on your system). Right-click the corrupted driver that shows in your screenshot, then select Uninstall device.

Step 4. Check the option Delete the driver software for this device (if available), then click Uninstall.

Step 5. Restart the computer.

After the reboot, Windows should automatically reinstall the default touchpad driver. Please check if the issue is resolved.

If the problem persists, visit your laptop or desktop manufacturer’s official support website and download the latest Touchpad driver specific to your model. Install it, then restart your PC.

Answer 2

Hi! Let me help you with this issue.

Please completely uninstall the corrupted Touchpad driver.

Follow the steps below.

Here are the steps to completely remove the device from your computer:

Step 1. Press the Windows key + X shortcut.

Step 2. Select Device Manager.

Step 3. Expand Mice and other pointing devices (or Human Interface Devices, depending on your system). Right-click the corrupted driver, which is the I2C HID Device, then select Uninstall device.

Step 4. Check the option Delete the driver software for this device (if available), then click Uninstall.

Step 5. Restart the computer.

After the reboot, Windows should automatically reinstall the default touchpad driver. Please check if the issue is resolved.

If the problem persists, visit your laptop or desktop manufacturer’s official support website and download the latest Touchpad driver specific to your model. Install it, then restart your PC.

Answer 3

We're glad to hear that the information provided was helpful in addressing your concern.

If the issue has been resolved on your end, we would kindly ask if you could mark the answer as Resolved. Doing so helps other community members who may experience the same issue easily find the solution.

Thank you again for your time and for being an active member of the community.