BLOCK INBOX BY MICROSOFT

Question

INBOX BLOCKED AFTER MICROSOFT EMAIL WANTING MY APPROVAL OF UPDATE IN SECURITY. I DID NOT SEE THE EMAIL SENT TO ME TILL AFTER FEB 12TH

Answer 1

Hi Richard De Pasquale,

Thank you for reaching out to Microsoft Q&A forum.

For a better assistance, can you please send a screenshot of the entire browser (contains any error code/notification) window via private message.

Once I receive the information, I will provide the appropriate step‑by‑step guidance.

Thank you very much and hope to hear from you soon

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Answer 2

If the inbox is blocked or sign-in is restricted after a Microsoft security/update email, the account is likely temporarily blocked due to unusual or repeated sign-in attempts, or because required security verification was not completed in time.

To restore access and unblock the account:

1. Use the official unblock flow
   1. Go to the Sign-in Helper: Sign-in Helper.
   2. Sign in with the affected Microsoft/Outlook.com account.
   3. Follow the prompts to verify identity (security code to phone/email, etc.).
   4. Complete any required password change.
2. If the account still cannot be unblocked
   1. Follow the guidance in When you can't sign in to your Microsoft account (linked from the unblock article) to reset the password and recover access.
   2. If that still fails, submit the Request for Account Reinstatement form as described in the Microsoft Q&A guidance. This is used when an account remains blocked after normal recovery steps.
3. After regaining access
   1. Review recent activity and secure the account (update password, enable two-factor authentication).
   2. Check mailbox storage; if Outlook.com or OneDrive storage is full, sending/receiving email will not work until space is freed.

If repeated incorrect sign-in attempts caused the block, wait at least 24 hours with no further attempts before trying again, then use the unblock steps above.

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References:

• Unblock my Outlook.com account
• Why can't I log in to my Outlook account? - Microsoft Q&A