Web doesn't accept my account

Question

The AI is terrible. I want a LIVE person. Because the AI is soooo incredibly inept, cannot get any answers or help. This is an inept service. GRRRR

Answer 1

Hi, Linda Burhansstipanov

Thanks for reaching out to Microsoft Q&A forum.

In order to better assist you, can you provide me with more details on the issue that you're facing? This would help me come up with sensible solutions for you.

Meanwhile, here's the path you can follow to reach out to Microsoft Support for direct assistance:

• Visit this website: Contact - Microsoft Support 
• Type Contact in the search box. 
• Now click Get help, and Select Contact Support or Sign in to contact support below. 
• Go to the Products and services tab, and choose either Microsoft 365 and Office category. 
• On the Category tab, choose Manage account security. 
• Go to Confirm. 
• You can now choose the option of Chat with a support agent on your web browser. 

Important Note: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.  

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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