Hacked Account

Question

Hi, this is ridiculous. I have tried to get ahold of a live agent and you guys are terrible with customer service >:/ I have been fighting this issue for almost 3 months, my microsoft accnt isnt hackd but my XBOX is and I need HELP! noone can help me and ive done recovery requests and everything and its always denied. HELP ME PLZ, i have everything picture wise to back this up. for once please do something

Answer 1

Hi Marc Anthony Chinea,
Welcome to Microsoft Q&A forum. I'm happy to help.

I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Since you have contacted customer services, I suggest that you should be patient and describe the problem clearly so they can better understand and assist you.

We're sorry for any inconvenience may have caused and thank you for your understanding.