I cant share my shared emails.

Question

I have a main microsoft 365 email. this email is unshare able with other emails attached to the email. I need to share these emails. Please call me with tec. support. thank you.

<Mod: Phoneno redacted>

or email: <Mod: PII redacted>.com

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Moderator: Moved from Microsoft 365 Other

Answer 1

Hi @Austin Choquette 

Welcome to the Microsoft Q&A forum. 

Thank you for reaching out, and I’m really sorry you’ve been running into trouble sharing your mailbox. I know how important it is to keep your email accessible to the right people. 

To get a clearer picture and guide you accurately, I’d like to get a better sense of what’s happening on your side. When you mentioned that your main Microsoft 365 email cannot be shared with “other emails attached to it,” this can point to a few different scenarios. Understanding which one fits your situation will allow me to guide you with the exact steps you need. 

To narrow things down, could you let me know which of these options matches your case? 

• Sharing the entire mailbox with another user 
• Sharing specific folders (such as your Inbox, Sent Items, or custom folders) 
• Allowing someone to send emails on your behalf or as you 
• Accessing or sharing a shared mailbox 
• Using Microsoft 365 directly from Microsoft or through a provider like GoDaddy 

Each scenario works a little differently, and once I know which one applies, I can walk you through the right solution. 

If you prefer speaking with someone directly, you also have the option to request a call from Microsoft Support. To do this, please do these steps, a support agent will reach out to you directly: 

1. Sign in at Microsoft 365 admin center 
2. Go to Support > Create a support request 
3. Select Request a call 

However, if your Microsoft 365 subscription is managed through GoDaddy, certain mailbox-sharing features are handled differently. In that case, you can reach GoDaddy’s 24/7 Microsoft 365 support team here: GoDaddy Global Support | Contact Us - GoDaddy 

Please note that this information is being provided by the moderator solely for your convenience. The referenced sites are not managed or overseen by the moderator, and therefore we cannot guarantee the accuracy, security, or suitability of any software or content available there. We recommend reviewing all information carefully and ensuring you understand any associated risks before following suggestions from the provided link. 

Whenever you have a moment, just let me know which scenario applies. Whenever you have a moment, let me know which scenario applies, and I’ll review the details carefully and do my best to help you move forward. 

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

As other users will also be searching for guidance in this community, clicking “Accept Answer” would be a wonderful way to amplify your impact. Your action not only helps others with similar questions find the right solution faster, it also highlights your role in shaping a more helpful and informed community.    

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out. 

I look forward to your thoughts on this.

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Answer 2

The issue description is too general to identify a specific configuration or known problem in the provided context. However, for problems sharing content (files, folders, or subscriptions) in Microsoft 365, the following supported guidance applies:

1. If the problem is sharing OneDrive files or folders (for example, from Outlook.com or a Microsoft account):
   • Validate the Microsoft account at https://account.live.com/reputationcheck.
   • Ensure the Microsoft account profile is complete and that the Terms of Use have been accepted.
   • In Outlook.com, go to People, open any contact, edit any field (add/change/delete), and Save. It can take up to 24 hours for sharing issues to be resolved after this.
2. If the problem is sharing OneDrive storage from a Microsoft 365 Family or Premium subscription:
   • Do not use a product key to share the subscription. Use the documented sharing process instead.
   • Verify each invited person has accepted the sharing invitation.
   • After acceptance, it can take up to 2 hours for OneDrive storage to update; use Manage storage and refresh the page to confirm.
3. If the problem is general Outlook.com or Microsoft account behavior (sending, receiving, or sharing):
   • Use Outlook.com in a browser, select Help on the menu bar, enter the issue, and if self-help does not resolve it, scroll to Still need help? and choose Yes to contact support.
   • If sign-in is not possible, use the dedicated “can’t sign in” support entry point from the Outlook.com help page.
   • For broader Microsoft account and subscription issues, use the Account & Billing Help and general Microsoft support entry points provided in the Outlook.com help articles.
4. If direct, real-time assistance is required (phone or live support):
   • Use the official Microsoft support contact channels listed in the customer service phone numbers article to reach a support agent.

For a more precise solution, identify whether the “shared emails” are:

• OneDrive/SharePoint links sent by email,
• Shared mailboxes or delegated mailboxes,
• Or Microsoft 365 subscription/OneDrive storage sharing, then follow the corresponding steps above and, if unresolved, escalate through the Outlook.com or Microsoft account support flows.

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References:

• Can't share OneDrive files from Outlook.com
• Share files with an Outlook.com group
• Troubleshoot sharing a Microsoft 365 subscription
• Unable to send emails from Outlook.com connected accounts from Outlook app
• Can't sync calendar and contacts with my phone or tablet
• I need to talk to someone!! - Microsoft Q&A