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downloaded MS 365 but says product unlicensed

Samantha Peters 0 Reputation points
2026-02-28T21:34:14.37+00:00

How do I rectify the fact that I have downloaded MS 365, but it is telling me that the product is unlicensed? I need to get these spreadsheets done for work in the next hour and don't have time to mess around. It was all working fine yesterday, and now it's giving me grief. Help anybody, please.

Microsoft 365 and Office | Excel | For home | Windows
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  1. EmilyS726 212.1K Reputation points Independent Advisor
    2026-02-28T22:13:22.13+00:00

    Hello,

    Can you go to https://account.live.com, sign into your account, then go to Subscriptions, can you tell me the exact full name of the subscription? Also, can you verify that it is not expired, and it is in active status?

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