i got my microsoft account stolen with the password and even the mail being changed how do i recover it

Question

i was just login in on my minecraft launcher then i got suspicious when it wasnt working... it was showing " account doesnt exist" or something like that. i went on my xbox app to try to log in there and i saw the email has been changed to "[Moderator note: PII removed]@jerkoffmail.com".
i still have the old alias and old password in my memory so PLEASE help me recovering it i tried anything for the past week.

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi chad diallo

Thank you for reaching out to Microsoft Q&A Forum. I understand that your personal Microsoft account was compromised and the primary email address was changed. I'm really sorry you're going through this.

Please kindly note that this is a public user-to-user forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Only Microsoft’s official recovery process can restore access.

Could you confirm whether you’ve tried the steps mentioned in the Q&A Assist reply under your post? If yes, did you face any difficulties with those steps?

Also, please let me know if you've tried submitting the Microsoft Account Recovery form (ACSR)?

In addition, please also try to fill out this official Xbox recovery form as well: Recover your Microsoft account - Xbox Support

This form may be more effective for accounts with Xbox subscriptions. When completing the form, provide as much detail as possible. The more information you can give, the better the support team can verify ownership and restore access.

Contact Microsoft Support directly

If you can't sign in at all, please reach out to Microsoft Support team directly for further assistance. For personal account/product, it mainly offers live chat and, depending on your subscription/region, an option to request a callback:

• Go to Contact - Microsoft Support
• In the search box, type the issue keyword related to Microsoft account recovery or compromised account.
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select "Other Products"; Under Category, select "Manage account security".
• Look for and select "Chat with a support agent in your web browser" (during business hours) or a similar callback option (if available). Explain your situation clearly.

For more details, you can see this official guide: How to recover a hacked or compromised Microsoft account - Microsoft Support

I truly appreciate your precious time and understanding. Please feel free to let me know how it goes.

Answer 2

Because the email and password were changed by the attacker, only the official automated recovery process can be used; no one on a forum or support can manually restore access or bypass security.

Follow these steps in order:

1. Run through the hacked-account recovery guide Use the official steps for compromised accounts: How to recover a hacked or compromised Microsoft account.
   • First, scan all PCs/phones used with this account for malware and clean them (otherwise the hacker can just steal the new password again).
   • After that, proceed to password reset/recovery.
2. Try normal password reset/sign‑in help Since the sign-in now says the account doesn’t exist or shows a different email:
   • Go to the Microsoft account sign-in page and enter the email you believe is the correct one. If you see a password prompt, that address is still a Microsoft account. If you see “We couldn't find an account with that username” or “That Microsoft account doesn't exist,” follow the guidance in How to check if your email address is a Microsoft account.
   • If the email is still recognized, use Forgot password? and follow the reset flow as described in I can't sign in to my Microsoft account.
3. Use the Sign‑in Helper if normal reset fails If the reset options don’t work or you don’t recognize the security info shown, use the Sign‑in Helper tool referenced in:
   • Help with the Microsoft account recovery form
   • I can't sign in to my Microsoft account
4. Fill out the Microsoft account recovery form (ACSR) If you cannot get in with normal reset and Sign‑in Helper, use the account recovery form:
   • Make sure there is a working alternate email that can receive messages about the recovery request (this can be any active email, including a new Outlook.com address). See Step 1 in Help with the Microsoft account recovery form.
   • Complete the form from a device and location previously used with the account (home PC, usual network) as recommended in Step 3 of the same article.
   • Before filling it out, gather as much information as possible about the account (old passwords, contacts, email subjects, Xbox/Minecraft usage, etc.) as described in Step 2 of that article. The more accurate detail provided, the better the chance of success.
   • Submit the form and wait for the response (typically within 24 hours). If denied, adjust answers with more detail and resubmit (up to the allowed frequency).
5. If the form says the account doesn’t exist If the recovery form or sign-in shows “The Microsoft account you've entered does not exist”:
   • Double-check spelling and domain (.com, .co.uk, etc.) as advised in My username and password have stopped working and How to check if your email address is a Microsoft account.
   • If it truly no longer exists or all security info was replaced and the form cannot validate ownership, there is no alternate method for Microsoft to restore that consumer account, as also reflected in the Q&A guidance for hacked accounts.
6. If recovery ultimately fails
   • For Minecraft access specifically, contact Minecraft Support separately (as suggested in the Q&A context) to see if they can help with game entitlements even if the Microsoft account cannot be recovered.
   • For any future accounts, enable two-step verification and keep multiple up-to-date recovery methods to reduce the risk of permanent loss.

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References:

• How to recover a hacked or compromised Microsoft account
• I can't sign in to my Microsoft account
• My username and password have stopped working
• Help with the Microsoft account recovery form
• How to check if your email address is a Microsoft account
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A