Automatic repair

Question

Bitlocker

enter recovery key

automatic repair couldn’t repair your pic.

Answer 1

Hi Sandra Steindl,

Thanks for reaching out to Microsoft Q&A Forum. I understand you are seeing Automatic Repair after being prompted to enter a BitLocker recovery key, and Windows reports that it could not repair your PC.

To help narrow this down, could you please confirm:

1. Did this issue start after a recent change such as a Windows update, BIOS/firmware update, or device reset?
2. Is this a personal device running Windows Home, or is it linked to a work or school account?

In the meantime, you can try these steps:

1. On the Automatic Repair screen, select Advanced options, then Troubleshoot.
2. Select Advanced options, then Startup Settings, and restart the device.
   • After restart, choose Safe Mode and check whether Windows can load successfully.
3. Go back to Advanced options, select Command Prompt, and run a disk check.
   • Type chkdsk c: /f /r and press Enter, then allow the scan to complete.
4. From Advanced options, select Uninstall Updates.
   • Try uninstalling the latest quality update first, then restart.
5. Return to Advanced options and select System Restore.
   • Choose a restore point created before the issue started, if available.

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Answer 2

Hello,

Please provide a screenshot of the current issue so I can confirm which step is causing the problem. Thank you.