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Have a Dell XPS laptop with Windows 11 (last updated ~2/25/2026). Can't shut down via the power icon in the Start Menu. I click 'Shut Down', nothing happens. I try to hold the power button; the little screen with 'Slide to Power Down' shows up, but when I try to do so via the trackpad, it's all jittery and I can't get it to slide down. Is there a setting I need to change?
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This is a widely reported problem after a recent update.
Open the Settings App.
Go to Windows Updates - Update History.
What is the KB number of the latest update installed on your system, is it the KB5077241 optional preview update.
If so, scroll down to the bottom of that window and click 'Uninstall Updates', are you able to uninstall the update from there.
Tried to uninstall the KB5077241 update, but when the dialog box popped up saying "Restart your PC to finish uninstalling the update", it wouldn't let me click the 'Reset Now' button
Clicking 'Restart Later' made the dialog box go away, but I'm not sure if even that's going to work.
Are you able to access the recovery environment using these steps and uninstall that update from there.
Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down
Do this twice
On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.
There is a known Windows 11 issue around this timeframe where some devices fail to shut down or hibernate correctly and instead either do nothing or restart. For Windows 11, version 23H2, this was caused by the January 13, 2026 security update and affected some PCs with Secure Launch or Virtual Secure Mode (VSM) enabled.
The issue has been fully resolved in the February 10, 2026 cumulative update. Installing the latest Windows Update is the primary fix.
Actionable steps:
If the device is on Windows 11 version 23H2 Enterprise or IoT and has Secure Launch or VSM enabled, this update specifically addresses the shutdown/hibernate failure on those platforms.
If the trackpad remains jittery on the “Slide to Power Down” screen even after updating, use the Start menu path instead of the slide-down UI:
References:
