Unable To Access Intune Plan 1 Trail and Marketplace in my Microsoft 365 Admin Centre

Question

Greeting Community Members!

I acquried Microsoft Intune Plan 1 Trial from Marketplace on 20/02/2026 it was supposed to expire on 20/03/2026. Today when i logged into my admin centre using a global administrator account which i had created for entra ID free tenant acquired after creating a new azure account a few months back using personal microsoft account.

That Azure account is now PAY-AS-YOU-GO with no outstanding bill. So after creating a new user and assigning that user a global admin for the .onmicrosoft.com domain I acquired the Intune Plan 1 Trial. For these days I could see my lisence was visible under Billing > Lisences Section.

Can't seem to find it anymore. I recieved 25 trial lisences which were assigned to 5-6 users for trial basis. I used my debit card to acquire the Trial lisense but later removed the card from the payment method section.

When checking the user accounts status in the lisence and apps section getting message "This is inherited by group-based licensing and can't be changed here. Manage group-based licenses in the Azure portal. " There i can see my Microsoft Intune Plan 1 name but lisence are 0

For testing purposes i had assigned indivisual lisence to few users and also to the group thay are members!

Now If my lisence has expired it should appear to me as status - expired in admin centre, but that's a trouble i'm facing. Need Support on this!

Answer 1

Based on the described behavior, there are two key aspects to check and a likely explanation:

1. Confirm whether the Intune trial (and tenant) are still active
   • In the Microsoft Intune admin center, go to:
     • Tenant administration → Tenant status and check:
       • Total Intune licenses
       • Total licensed users
       • MDM authority
   • If Total Intune licenses = 0, the Intune trial has effectively ended or is no longer active on this tenant.
   • Also confirm that the signed‑in account is in the correct tenant (the same .onmicrosoft.com domain where the trial was started) and that it has full Intune admin permissions under Tenant administration → Roles → My permissions.
2. Check whether the Intune trial or add‑on is still present in the subscription
   • In the Microsoft 365 admin center, under Billing → Licenses, the Intune Plan 1 trial should appear while it is active or in any grace/expired state that is still visible.
   • If it no longer appears at all, then for this tenant there is no active or expired Intune Plan 1 subscription to manage. This aligns with what is seen in group‑based licensing (plan name visible, but licenses = 0).
3. Understand why users still show the plan name but with 0 licenses
   • The message on the user (“This is inherited by group-based licensing and can't be changed here”) indicates:
     • A group was assigned the Intune Plan 1 license.
     • Users inherit that assignment from the group.
   • When the underlying subscription has 0 available licenses (for example, trial ended or was removed), the group assignment object can still exist and show the plan name, but:
     • No licenses are actually available to allocate.
     • The per‑user view shows the plan as coming from group‑based licensing, but effectively with no active entitlement.
4. Check Intune add‑on / trial status from Intune side
   • Sign in as a Global or Billing administrator and go to Microsoft Intune admin center → Tenant administration → Intune add-ons → All add-ons.
   • For each Intune‑related add‑on:
     • Look at Subscription status:
       • If it shows Active, licenses should exist.
       • If it shows Available for trial or purchase, there is no active trial or paid subscription for that add‑on.
   • If everything shows as Available for trial or purchase, the tenant currently has no active Intune add‑on/subscription beyond what is included in any base Microsoft 365/EMS plan.
5. Effect of removing the payment method
   • For the Intune Plan 1 trial itself, the card is used for verification; removing it later does not by itself cancel a still‑active trial.
   • However, if the trial term has ended, the subscription can be removed from the tenant’s active products, which explains why it no longer appears under Billing → Licenses and why Intune shows 0 licenses.
6. Next steps to regain Intune Plan 1 functionality
   • If Tenant administration → Tenant status confirms Total Intune licenses = 0 and the trial is no longer visible under Billing → Licenses:
     • Start from the licensing options that include Microsoft Intune Plan 1 (for example, Microsoft 365 E3/E5, EMS E3/E5, Microsoft 365 Business Premium, etc.) as documented under Microsoft Intune Plan 1.
     • Alternatively, if the tenant is eligible and Intune Plan 2 or Intune Suite capabilities are needed, use Tenant administration → Intune add-ons → All add-ons and follow the View details / Try or Buy flow for the relevant add‑on.
   • If this is a pure trial tenant and the Intune trial has already been consumed, there is a one‑time limit per tenant for certain Intune add‑on trials; in that case, purchasing licenses is required to restore active Intune rights.
7. If the tenant itself might be inactive or blocked
   • If there are any sign‑in errors like AADSTS5000225: This tenant has been blocked due to inactivity, the tenant may be in an inactive state. In that case, the documented path is:
     • The tenant administrator must contact Microsoft support (using the global support phone numbers) and request tenant reactivation within the allowed window.
   • If the tenant is accessible and only Intune licenses are missing, focus on the licensing checks above.

In summary, the behavior described (Intune Plan 1 no longer visible under Billing → Licenses, group‑based assignment still showing the plan name but with 0 licenses, and no Intune licenses visible in Tenant status) is consistent with the Intune trial having ended or been removed from the tenant. The resolution is to verify tenant/Intune status in the Intune admin center and then either purchase an Intune‑containing plan or, if available, start a new eligible Intune add‑on trial from the Intune add‑ons page.

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References:

• Microsoft Intune licensing
• Confirm your licenses
• Use Microsoft Intune Suite add-on capabilities
• Step 1 - Sign up for a free trial and configure a Microsoft Intune tenant
• Troubleshoot private plans
• What happens to my data and access when my Windows 365 subscription ends?
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A