Learning - Credential assessment VM login not possible

Question

HiI am trying to do several assessments to obtain credentials. Unfortunately, the VM login credentials don't work. See video here

https://www.loom.com/share/1194a5a3110841488f2809cb9cc873bfI use safari to access them. I have tried with 2 credentials associated to this AI learning challenge https://learn.microsoft.com/en-gb/credentials/microsoft-credentials-ai-challenge?wt.mc_id=credentials_AIChallenge_webpage_wwl In both cases I experience the same problem

Additionally, the process to open a support as there is no "Learning" option in the product family.

Anyone else going through the same? Any tips?

Thanks

Answer 1

You are trying to sign in with the username not the password

https://learn.microsoft.com/en-us/credentials/support/assessment-duration-lab-experience

https://learn.microsoft.com/en-us/credentials/support/assessment-lab-frequently-asked-questions

Answer 2

For Applied Skills assessment labs, VM sign-in problems are usually caused by how credentials are entered or by cached credentials in the lab VM.

Try the following inside the assessment lab VM (not on the local machine):

1. Use the credentials from the Instructions pane
   • In the lab, open the Instructions pane.
   • At the login screen in the VM, select the username from Step 3 of the Instructions pane so it is automatically filled into the username field.
   • Do the same for the password (either select it from the Instructions pane so it auto-fills, or copy/paste it from there).
   • Do not type the username/password manually or use personal/work accounts; only use the credentials provided in the lab instructions.
2. Clear cached credentials in the lab VM If the VM still rejects the credentials:
   1. Close Edge in the VM.
   2. In the VM, select Start → search for Credential Manager.
   3. Open Credential Manager and remove any stored credentials related to Azure/Microsoft 365/Dynamics 365.
   4. Try logging in again with the credentials from the Instructions pane.
   5. If that does not help, clear the browser cache in Edge inside the VM and retry.
3. Ensure portals are opened only inside the VM
   • If the assessment uses Azure or Microsoft 365, make sure all portals (for example, https://portal.azure.com or https://admin.microsoft.com) are opened inside the virtual machine’s browser, not in Safari on the local device. Work done outside the VM cannot be scored.
4. If the VM or emails do not behave correctly
   • If emails do not open from the Instructions pane, in the VM navigate to C:\email\email.html to view them.
   • If the Azure portal or Microsoft 365 admin center shows a blank or error page in the VM, open a new tab in the VM’s browser and manually navigate to the portal URL there.
5. If login is still not possible
   • For persistent issues with the assessment lab (including VM login failures after following the above steps), open a case with Microsoft Credentials Support and select the Applied Skills/assessment lab area. Use the general Credentials Support entry point and follow the flow for Applied Skills issues.

---

References:

• Assessment lab frequently asked questions
• Credentials support